Senior Customer Implementation Specialist

About the role

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. With 2.7 billion hourly workers making up 80% of the global workforce, this market has been heavily underserved by technology. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive. Customers include leading brands such as Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. The company is a high-growth Series B startup backed by Founders Fund, BOND, and Coatue.

We're seeking a Senior Customer Implementation Consultant to join our growing Customer Success and Support team. This senior-level individual contributor role reports to the Senior Manager of Implementation and is based in Lehi, UT, with a hybrid schedule requiring in-office presence on Tuesdays, Wednesdays, and Thursdays. You'll be a strategic advisor during the onboarding journey for our most complex customers, owning the implementation lifecycle and working cross-functionally to ensure customer success, while also serving as a thought partner to leadership and a mentor to peers.

Responsibilities

• Lead high-complexity implementations for large, multi-site customers with minimal oversight
• Act as a strategic consultant, guiding clients through best practices on change management, system adoption, and business process transformation
• Serve as a product specialist across Workstream's HR and Payroll tools—educating clients, identifying gaps, and recommending tailored configurations
• Own the end-to-end project lifecycle, including project planning, stakeholder management, risk mitigation, and successful go-live
• Collaborate deeply with Sales, Product, Engineering, and Customer Success to influence roadmap priorities and share customer feedback
• Build and continuously improve scalable implementation processes, documentation, and templates
• Deliver executive-level presentations and client onboarding plans for key enterprise accounts
• Contribute to internal enablement by mentoring team members, leading knowledge shares, and serving as a go-to implementation SME
• Influence team culture by modeling operational excellence, curiosity, and customer empathy

Requirements

• 5+ years of experience leading SaaS implementations for complex or enterprise-level clients, ideally in HRIS, Payroll, and/or B2B software
• 5+ years in a customer-facing consulting, implementation, or technical onboarding role
• Proven ability to manage multiple high-touch onboarding projects simultaneously
• Strong cross-functional collaboration and communication skills—especially with Product and Engineering
• Experience advising clients on process design, adoption strategy, and change management
• Deep project management skills—you can build Gantt charts in your sleep
• Comfort with tools like Salesforce and implementation/project management software
• Ability to train and mentor junior implementation specialists
• You think like an operator—planning ahead, spotting inefficiencies, and continuously refining the customer journey
• You're a trusted voice in the room, both with customers and internal stakeholders
• You're naturally curious and autonomous—you don't wait for a playbook; you help write it
• You lift others—offering your expertise freely and proactively mentoring teammates

Qualifications

• Payroll, compliance, or HRIS domain knowledge
• Startup experience of 1 to 3 years (prior customer success experience even better)

Benefits

• Mission-driven and value-based company dedicated to empower deskless workers and local businesses
• Early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career
• Competitive salary and equity
• Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our employees and 85% for dependents
• In-office amenities and stocked kitchen
• 401K Plan
• Pre-tax commuter benefits
• Flexible PTO

Pay

In compliance with the California Pay Transparency Law, the base salary range for this role is $90,000 to $105,000 in Lehi, Utah, plus eligibility for a performance-based bonus and equity package. When determining a candidate's compensation, we consider a number of factors, including skill set, experience, job scope, and current market data.

Schedule

Hybrid schedule requiring in-office presence on Tuesdays, Wednesdays, and Thursdays in Lehi, UT.