Senior Customer Engagement Specialist

Key Responsibilities

• Act as a CXC ambassador, delivering a world-class experience for guests through exceptional service and engagement.
• Lead CXC tours with technical subject matter experts, ensuring that our key messaging and unique value propositions are communicated effectively and professionally.
• Forge and maintain relationships with cross-functional teams to stay updated on audience profiles, historical customer interactions, and industry-specific trends and drivers.
• Apply innovation and creativity to create compelling presentations and demos tailored to various audience segments, aimed at maximizing engagement.
• Develop and execute content updates to reflect newly launched Honeywell products and services, ensuring that our presentations remain current and relevant.
• Proactively market the CXC, compiling quarterly and annual reports to demonstrate the center's operational effectiveness.
• Analyze markets and monitor competitor activities, leveraging customer insights to identify growth opportunities.
• Oversee daily operations and logistics, including scheduling customer visits and managing all aspects of tours and presentations at the CXC.
• Effectively manage project budgets, timelines, and resources, ensuring optimal outcomes.
• Ensure technical maintenance and upgrades of the center are conducted as needed to maintain a state-of-the-art experience.

Qualifications

• Bachelor’s degree in business marketing or related field
• Proven expertise in developing and implementing successful marketing strategies that drive engagement and results
• Excellent communication and presentation skills
• The ability to thrive in fast-paced, dynamic environments
• Experience with communication tools and software such as Microsoft Office Suite
• Sales/Marketing experience
• Tour Guide experience
• Experience with training programs for professionals

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial-end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

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Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity: click here

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