Senior Customer Engagement Manager

About the role

On the team, you will play a crucial role in leading relationship management for ExxonMobil's strategic and growing Low Carbon Solutions (LCS) business, with a focus on customer coverage in the technology sector.

Your mission: Partner with ExxonMobil LCS leaders to bring next-generation decarbonization solutions to market faster, more safely, and at industrial scale. This role sits at the intersection of energy transition innovation, large-scale industrial technology, and hyperscaler digital platforms.

Responsibilities

• Strategic Account Leadership:
  • Serve as the primary relationship lead for ExxonMobil LCS, aligning deeply to their CCS, hydrogen, geothermal, lithium, and CDR business strategies.
  • Build and maintain customer account plans, ensuring long-term relationship health, and organized connectivity between ExxonMobil and customer interfaces.
  • Facilitate executive-to-executive engagement, ensuring strong alignment between ExxonMobil leadership and internal product, engineering, and industry teams.
• Business Development & Commercial Growth:
  • Drive opportunity creation, aligned with ExxonMobil LCS’s business strategy and priorities.
  • Present value propositions, and support development of differentiated offers tailored to CCS, low carbon hydrogen, geothermal, and next-gen lithium and CDR value chains.
• Delivery Excellence & Customer Success:
  • Coordinate technical and commercial delivery teams to ensure deployments land with high impact and measurable customer results.
  • Monitor customer satisfaction, identify risk areas, and ensure post-sales success across LCS digital initiatives.
  • Ensure seamless customer experience across ExxonMobil functional and business line interfaces.

Qualifications

• Bachelor’s degree in an engineering or financial discipline.
• Minimum 10 years of industry experience with customer-facing enterprise roles (account management, customer success, consulting, or technical sales).
• Strong understanding of cloud platforms, AI/ML, data architecture, and digital transformation principles.
• Experience working in energy, sustainability, industrials, technology, or other capital-intensive sectors.
• Ability to communicate and influence senior leaders within a large, matrixed organization.
• Demonstrated ability to manage and work with cross-functional and virtual teams.

Preferred Qualifications

• Direct customer management experience, covering a technology industry group.
• Direct experience in energy transition opportunities across CCS, hydrogen, geothermal, lithium, or carbon removal.
• Background supporting hyperscalers (Azure, AWS, GCP) or major technology platforms.
• Familiarity with regulatory frameworks, MRV protocols, and commercial models for low-carbon markets.
• Advanced degree in business or finance.