Senior Manager, Customer Engagement

About the role

The Customer Engagement Senior Manager plays a critical role shaping CGC’s customer strategy – using market analysis and focus groups to 1) understand customer demand and behavior in rural, low income and disadvantaged communities (LIDAC), and Tribal markets; 2) source and shape product ideas based on customer demand, trends, and feedback; 3) shape strategic interventions to ensure customer solutions reach the communities who need it the most; and 4) ensure consumer protection is integrated into our customer solution strategy.

Key Responsibilities

• Work with the Chief Customer and Impact Officer to define and drive CGC’s customer strategy – aligning customer engagement and customer data with CGC’s long term business plans focused on market transformation.
• Lead market analysis and focus groups strategy to 1) understand customer demand and behavior in rural, LIDAC, and Tribal markets; 2) source and shape product ideas based on customer demand, trends, and feedback; 3) shape strategic interventions to ensure customer solutions reach the communities who need it the most; and 4) ensure consumer protection is integrated into our customer solution strategy.
• Work closely with local governments, Tribes, and their partner organizations to advance public-private partnerships that can accelerate the deployment of capital to clean energy projects, deliver whole community support, and stimulate local economic development.
• Connect developers, community groups, utilities, green banks, and other government actors to CGC’s market development priorities.
• Support predevelopment activities for key customer segments in rural, LIDAC, and Tribal markets - from early engagement and technical assistance to project development and implementation to project financing.
• Manage external contractors and partners on behalf of the Customer and Impact department. Work closely with CGC procurement and market development team to establish and advance contractor scopes of work.

Qualifications

• Bachelor’s degree and 6+ years of experience, or an equivalent combination of education and directly related experience
• 4+ years of experience in impact investing, climate and clean energy finance, economic development, management consulting, infrastructure, public policy, community development, or a related field
• Ability to travel up to 30%
• Analytical Skills
• Experience with market analysis and research on market demand and trends
• Experience with the development lifecycle for climate and clean energy projects including planning, implementation, stakeholder engagement, and financing
• Communication
• Exceptional written communication skills. Ability to prepare executive summaries, memoranda, and presentations. Ability to communicate technical information to non-technical audiences. Experience synthesizing findings into written reports and presentations
• Mission Alignment
• Demonstrated interest in climate and clean energy solutions in rural communities, Tribal communities, and low income and disadvantaged (LIDAC) communities

Compensation & Benefits

The salary range for this role is $151,510 – $169,122. Final compensation will be determined based on experience, skills, and overall qualifications, and may vary from the stated range. This role is also eligible for a performance bonus. CGC offers a competitive benefits package that includes health, dental, and vision insurance, retirement benefits, paid time off, professional development opportunities, and a flexible hybrid work environment. Candidates must be legally authorized to work in the United States at the time of hire and throughout their employment.