Senior Customer Operations Specialist

About the role

We’re looking for a Senior Customer Operations Specialist to join our team and ensure smooth execution of our end‑to‑end order fulfillment process for enterprise customers. You will work in a global environment at the heart of our operations, acting as a critical link between Supply Chain, Sales, and Finance. Based in Varjo’s office in Arlington, VA, you will collaborate daily with the customer operations team in Finland, participate in development projects, and help North American customers finalize purchases and coordinate shipments.

Responsibilities

• Oversee and manage purchase orders for customers in North America; ensure accuracy, review inventory levels, and process orders timely.
• Coordinate order execution, including shipping and deliveries, to meet specific requirements and expectations.
• Act as the main point of contact for customer queries regarding order status, shipping, and invoicing.
• Work closely with Sales, Finance, Supply Chain, and logistics partners to ensure timely delivery and resolve issues as they arise.
• Identify process development needs and propose and drive improvements.

Requirements

• 5+ years of experience in supply chain operations, order management, or related roles in global logistics.
• Experience in global logistics, specifically with large carriers, is a plus.
• Experience working in ERP, specifically with NetSuite, is a plus.
• Proven capability to work independently and as part of a group to accomplish individual and team objectives.
• Ability to absorb and retain information quickly in a fast‑paced environment.
• Exceptional attention to detail and a customer‑first mindset.
• Excellent written and spoken English.
• Minimum Bachelor’s degree in business, operations, supply chain, or equivalent practical experience.
• Ability to travel to company headquarters in Finland once or twice a year.

Benefits

• Full‑time, permanent position.
• Flexible working conditions.
• 20 days of holidays plus bank holidays.
• Premium employee medical coverage with life insurance and disability benefits.
• Low‑hierarchy culture with minimal bureaucracy and maximum opportunity to take charge of your work.
• Multicultural team; English is the daily working language.

Schedule

Hybrid role requiring 2‑3 office days per week (based in Arlington, VA).