Senior Customer Implementation Consultant (SaaS Automation - Financial Services)
Objectives
The Problems You'll Solve
As a Sr. Automation Consultant, you will join the Implementation & Services team and report to the Manager of Consulting Services. Your mission is to implement, configure, and optimize OpCon — and the suite of Continuous products and modules — in ways that create immediate, measurable value for our clients.
Competencies
Problem Solving — You love to dig into complex technical challenges and decompose them into smaller, manageable processes. You are tenacious and don't stop until the problem is solved — and solved well.
Technical Acumen — You are broadly tech-savvy across Windows, Unix, and IBMi administration, comfortable in various database environments, and familiar with Azure Cloud. You write clean scripts in Bash, PowerShell, and SQL, and you can navigate network and security management with confidence.
Process Improvement — You are always looking to make things more efficient — whether it's the internal way we work or the automation workflows we build for customers. You see every engagement as an opportunity to leave the process better than you found it.
Customer Service Excellence — You communicate with clients to understand their pain points and are genuinely invested in their success. This is a customer-facing role where your ability to build trust, communicate clearly, and deliver value directly determines their experience with Continuous.
Organization & Prioritization — You manage competing priorities across concurrent projects, cases, and requests without dropping the ball. Staying organized isn't a nice-to-have here — it's a core requirement for success.
Accountability — You do what you say you'll do. You own your mistakes, commit to deadlines, and go the extra mile to deliver. You're not afraid to ask for help when you need it — but you take the lead.
Collaborative Partnership — You work across skillsets and job titles — implementation, customer success, support, sales, product — to keep both external and internal stakeholders aligned and moving forward. Your cross-functional feedback will be invaluable.
What's In It For You?
Remote first environment - work from wherever you are comfortable in the contiguous U.S.
Continuous will provide all the gear you need to be successful in your role, including laptop and tools, $100/month phone reimbursement, monitors, gear to get yourself started, plus a one-time $500 stipend to purchase any extras.
100% Company paid health, dental and vision insurance for you and your immediate family on our competitive HSA plan offering.
Continuous also contributes $1,800 per year into an HSA account for you to spend on qualifying health care costs.
100% company-paid LTD, AD&D and basic life insurance for you.
401K Investment Plan through Fidelity with a match of 100% on the first 3% and 50% on the following 4% of your contributions per paycheck. Contributing 7+%, you will receive the maximum company match of 5%.
Flexible PTO and flexible working hours to accommodate work/life balance.
13 Bank Holidays Observed + 2 Wellness Days to relax and recharge.
Investment in your growth via Professional Development stipend of $1,000 annually.
EEO/AAP Statement
Unisoft International, Inc. dba Continuous is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 281-348-9606 or recruiting@smatechnologies.com for assistance. We will never ask you to send us money, perform a money transfers, or use Bitcoin during our hiring or onboarding process. If someone claiming to represent us requests money or a Bitcoin, it is a scam. Please report any suspicious activity immediately. We only post job openings through official channels and will never ask applicants to transfer funds.