Sr. Automation Consultant (SaaS, Financial Services)

Mission

At Continuous, automation isn't just what we sell — it's what we live. Our customers, more than 1,600 financial institutions across the United States, trust us to simplify the complex, mission-critical workflows at the heart of their operations. The Sr. Automation Consultant is the person who makes that promise real — sitting at the intersection of technology, consulting, and customer success to ensure every implementation delivers measurable, lasting value.

Objectives

• Solve hard technical problems and deliver best-in-class implementation experiences
• Collaborate with Customer Success, Customer Support, Sales, and the Product team to deliver seamless solutions
• Guide customers through implementation, configuration, and optimization of OpCon and Continuous products
• Build trusted client relationships and contribute to documentation, internal tooling, and the development of fellow Automation Consultants
• Support Sales with technical scoping and work effort estimates, inform the Product team with field insights, and help Customer Support distinguish services engagements from support needs

Competencies

• Problem Solving: Love to decompose complex technical challenges into manageable processes and solve them thoroughly
• Technical Acumen: Tech-savvy across Windows, Unix, and IBMi administration, comfortable in various database environments, and familiar with Azure Cloud
• Process Improvement: Always look for ways to make things more efficient, whether it's the internal way we work or the automation workflows we build for customers
• Customer Service Excellence: Communicate with clients to understand their pain points and genuinely invest in their success
• Organization & Prioritization: Manage competing priorities across concurrent projects, cases, and requests without dropping the ball
• Accountability: Own your mistakes, commit to deadlines, and go the extra mile to deliver. Ask for help when needed
• Collaborative Partnership: Work across skillsets and job titles to keep both external and internal stakeholders aligned and moving forward

What's In It For You?

• Remote-first environment with all necessary equipment provided
• Competitive compensation
• 100% company-paid health, dental, and vision insurance
• 100% company-paid LTD, AD&D, and basic life insurance
• 401K Investment Plan with a match of 100% on the first 3% and 50% on the following 4%
• Flexible PTO and flexible working hours
• Investment in your growth via Professional Development stipend of $1,000 annually

EEO/AAP Statement

Unisoft International, Inc. dba Continuous is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 281-348-9606 or recruiting@smatechnologies.com for assistance. We will never ask you to send us money, perform a money transfers, or use Bitcoin during our hiring or onboarding process. If someone claiming to represent us requests money or a Bitcoin, it is a scam. Please report any suspicious activity immediately. We only post job openings through official channels and will never ask applicants to transfer funds.