Senior Customer Implementation Specialist
Job Summary
Grow With Us
We’re seeking a Senior Customer Implementation Consultant to join our growing Customer Success and Support team. This is a senior-level individual contributor role for someone who thrives in complex implementation environments, has strong product expertise, and is passionate about improving operational excellence.
About the Role
This is a senior-level individual contributor role for someone who thrives in complex implementation environments, has strong product expertise, and is passionate about improving operational excellence. You’ll be a strategic advisor during the onboarding journey for our most complex customers, owning the implementation lifecycle and working cross-functionally to ensure customer success. You’ll also be a thought partner to leadership and a mentor to peers—raising the bar as we scale our team and company.
Location
Based in Lehi, UT, with a hybrid schedule requiring in-office presence on Tuesdays, Wednesdays, and Thursdays.
Responsibilities
- Lead high-complexity implementations for large, multi-site customers with minimal oversight.
- Act as a strategic consultant, guiding clients through best practices on change management, system adoption, and business process transformation.
- Serve as a product specialist across Workstream’s HR and Payroll tools—educating clients, identifying gaps, and recommending tailored configurations.
- Own the end-to-end project lifecycle, including project planning, stakeholder management, risk mitigation, and successful go-live.
- Collaborate deeply with Sales, Product, Engineering, and Customer Success to influence roadmap priorities and share customer feedback.
- Build and continuously improve scalable implementation processes, documentation, and templates.
- Deliver executive-level presentations and client onboarding plans for key enterprise accounts.
- Contribute to internal enablement by mentoring team members, leading knowledge shares, and serving as a go-to implementation SME.
- Influence team culture by modeling operational excellence, curiosity, and customer empathy.
Requirements
- 5+ years of experience leading SaaS implementations for complex or enterprise-level clients, ideally in HRIS, Payroll, and/or B2B software
- 5+ years in a customer-facing consulting, implementation, or technical onboarding role
- Proven ability to manage multiple high-touch onboarding projects simultaneously
- Strong cross-functional collaboration and communication skills—especially with Product and Engineering
- Experience advising clients on process design, adoption strategy, and change management
- Deep project management skills—you can build Gantt charts in your sleep
- Comfort with tools like Salesforce and implementation/project management software
- Ability to train and mentor junior implementation specialists
Qualifications
- Nice to have: Payroll, compliance, or HRIS domain knowledge
- Nice to have: Startup experience of 1 to 3 years (prior customer success experience even better)
Benefits
- A mission-driven and value-based company dedicated to empowering deskless workers and local businesses
- An early employee opportunity at a Series B hypergrowth startup; work with the founding team and industry veterans to accelerate your career
- Competitive salary and equity
- Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our employees and 85% for dependents
- In office amenities and stocked kitchen
- 401K Plan
- Pre-tax commuter benefits
- Learning/development stipend
- Flexible PTO
Pay
Salary Range
In compliance with the California Pay Transparency Law, the base salary range for this role is $90,000 to $105,000 in Lehi, Utah, plus eligibility for a performance-based bonus and equity package. When determining a candidate's compensation, we consider a number of factors, including skill set, experience, job scope, and current market data.
Company Info
Know More About Workstream
- https://www.workstream.us/blog/funding-series-b
- https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
- https://techbuzz.news/buzzworthy-august-27-2021/
Application Instructions
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