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Jobs · OTHR · California

Senior Customer Engineer, Digital Native Enterprise - West

Cloudflare · San Francisco, CA · 3 mo ago
HybridOTHR$231k–$300k/yrFull-time

About the role

The Senior Customer Engineer, Digital Native Enterprise - West will work with Cloudflare's most innovative and high-growth accounts, focusing on both acquiring new Digital Native accounts and expanding existing ones. The ideal candidate will possess a deep technical foundation and a commercial mindset, capable of engaging from the engineering depths to the executive boardroom.

This role requires a broad technical expertise across web security, networking, and cloud infrastructure, exceptional communication and presentation skills, and a strong ability to build and maintain relationships with key stakeholders.

  • Technical Validation (Pre-Sales)
  • Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio — Security, Networking, and Developer Platforms
  • Represent Cloudflare at industry events, developer communities, and cybersecurity conferences

Responsibilities

As a Customer Engineer, you will own the technical relationship from initial discovery through onboarding, adoption, renewal, and expansion. You will deliver architectural value and measurable business outcomes across the entire customer lifecycle.

  • Technical Validation (Pre-Sales)
  • Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio — Security, Networking, and Developer Platforms
  • Represent Cloudflare at industry events, developer communities, and cybersecurity conferences
  • Customer Adoption & Value Realization
  • Serve as the primary technical contact from contract signature through full platform adoption
  • Lead and oversee technical onboarding and implementation — you are the engineering relationship, not a handoff
  • Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value
  • Commercial Accountability & Expansion
  • Carry a variable quota tied directly to new business acquisition and ongoing account growth
  • Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives
  • Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI

Requirements

  • Deep understanding on The Life of a Request on the Internet
  • Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering
  • Broad technical expertise across: web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure)
  • Exceptional communication and presentation skills — equally fluent in a whiteboard architecture session with engineers and a strategic business review with the C-suite
  • AI-Native Development: You have integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into your daily development cycle to accelerate prototyping and delivery.

Preferred

  • Hands-on experience with Cloudflare's Developer and AI platform: Workers, Workers AI, AI Gateway, Vectorize
  • Applied AI knowledge: prompt engineering, LLM orchestration, Retrieval-Augmented Generation (RAG) architectures
  • Proficiency in Python, JavaScript, or Go — able to write integration scripts, API connectors, and edge computing functions
  • Familiarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patterns
  • Hands-on experience building cloud-based applications
  • Experience building relationships and driving technical wins across multi-stakeholder, enterprise accounts

Benefits

  • Health & Welfare Benefits
  • Financial Benefits
  • Time Off

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