Senior Customer Configuration Specialist

About the Role

Artera is seeking a Senior Customer Configuration Specialist to deliver technical solutions for complex, multi-product customer deployments. This is a customer-facing, consultative role. You’ll be the technical expert a provider organization’s IT, informatics, and operations teams meet with, bring hard questions to, and rely on to get their deployment right. You’ll lead implementation projects from kickoff through go-live, own the technical configuration, and work closely with our integration engineers and other technical teams. The relationship continues after launch. When customers have new technical needs, you’ll help them work out what they’re trying to accomplish, what their systems can support, and the best way to solve it with Artera.

Responsibilities

• Technical Advisory: Advise customers’ IT, informatics, and operations teams on new technical needs as they come up. Understand their goals, systems, and constraints, recommend a solution, and estimate the effort involved.
• Technical Project Leadership: Lead complex, multi-product implementations as the customer’s primary technical contact, from kickoff through go-live and post-launch stabilization. Own the technical plan, timeline, and critical path.
• Customer Communication: Run technical working sessions with customer stakeholders, including the difficult ones. Translate customer needs into platform configuration, and help customers weigh tradeoffs so they can make confident decisions.
• Platform, API & Interface Configuration: Configure Artera’s platform, APIs, and interface engines to meet complex customer requirements, troubleshoot unexpected behavior, and fine-tune configuration after launch.
• Cross-Team Coordination: Coordinate integration, network, and AI agent work on the customer’s behalf, giving them a single technical point of contact.
• Quality & Go-Live Readiness: Design and run test plans, set quality standards for configuration work, and confirm everything is ready before a customer goes live.
• Automation & Process Improvement: Find ways to make implementations faster and more consistent by building playbooks, templates, scripts, and AI-assisted workflows.
• Mentorship: Coach other specialists and serve as an escalation point on complex technical and customer work.

Requirements

• Education & Experience: Bachelor’s degree, or equivalent experience, with 3–5 years in a customer-facing technical role such as implementation, technical consulting, solutions engineering, or technical project management.
• Enterprise Delivery: A track record of independently delivering technical configuration for enterprise SaaS customers, ideally in healthcare.
• Technical Consulting: Proven ability to lead requirements conversations with technical and operational stakeholders and turn them into clear recommendations.
• Interoperability Standards: Deep proficiency with HL7v2, and working knowledge of FHIR and other common standards for healthcare data exchange.
• Interface Engine Proficiency: Hands-on experience with interface engines like Mirth or Atrium, including HL7 message mapping, writebacks, and troubleshooting message flow.
• API & Scripting: Strong working knowledge of REST APIs and Postman, and JavaScript for interface and configuration logic.
• Mentorship: Experience coaching or mentoring peers.
• AI Fluency: Advanced, everyday use of AI tools, including using AI to automate parts of your work.
• Core Competencies: Exceptional troubleshooting and analytical skills, and sound judgment working independently on ambiguous problems.
• Bonus: Experience with EHR systems such as MEDITECH, Oracle Health, Epic, athenaOne, NextGen, or eCW; familiarity with interoperability tools like InterSystems IRIS or Rhapsody; background in healthcare IT implementations, integrations, or system migrations; experience building scripts, automation, or AI-driven tools; solutions consulting or technical advisory experience.
• Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. Artera is unable to provide visa sponsorship or support visa transfers now or in the future.

Security Requirements

All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as Personal Identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.

What Success Looks Like

You'll be joining customer calls and owning configurations within the first few weeks — not the first 90 days. You'll have absorbed a portfolio of complex implementations, built credibility with technical and operational stakeholders across your accounts, and run expansion scoping calls end-to-end without leaning on the Solutions Engineering team. Long-term, you're the reason configuration stops being a bottleneck and starts being a competitive advantage for our customers.

Work Location

Artera focuses U.S. hiring in three cities where we are investing in offices and building strong local teams:

• Santa Barbara, CA (Our HQ)
• Seattle, WA
• Kansas City, KS/MO