Senior Customer Care Representative - Cardio Partners - Remote

Essential Duties And Responsibilities

• Handle inbound calls and process orders through multiple channels, ensuring accuracy and efficiency in each transaction
• Send order confirmations via email and provide customers with status updates and follow-ups to keep them informed throughout the order process
• Review all orders for accuracy, make necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay
• Routinely handle special orders using the appropriate process and provide pricing information upon request
• Collaborate closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met
• Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions
• Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order processing
• Resolve any order issues that prevent same-day shipping, and determine or authorize credits, rebills, and product returns when necessary
• Perform filing and other administrative tasks as needed

Skills/Experience Required

• Education: High School Diploma or equivalent
• Experience: Two to three years of customer service experience; experience should include an environment where calls were monitored and scored as well as metrics applied to individual and team performance
• Computer Skills: Strong computer skills; basic understanding of MS Outlook, Word and Excel
• Interpersonal and Communication Skills: Strong interpersonal and communication skills; must be able to develop and maintain cooperative working relationships with customers and co-workers
• Other Skills: Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image, Able to diffuse an upset customer and/or an intense situation, Excellent attention to detail and accuracy, Experience working within a distribution company preferred, Emergency Medical or Hospital related experience a plus, Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Physical Requirements

• Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment
• Reach with hands and arms
• Talk and hear
• See and be able to read, write, and interpret text
• Use computer, phone, copier and other office equipment in the course of a day
• Occasionally lift and move objects weighing up to 10 pounds
• May be required to travel for business purposes
• Ability to secure confidential information
• Ability to work in a remote environment

Work Schedule

• Minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties
• Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times