Senior CRM Project Manager

Who We Are

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.

About the Role

Step into the forefront of marketing brilliance as our next Senior Project Manager, where your delivery expertise and structured approach will shape the execution of global brand experiences. In this role, you’ll unlock the power of cutting-edge CRM systems and high-impact campaigns, managing the end-to-end delivery for some of the world’s most recognizable global brands.

Responsibilities

• Leading the delivery and implementation of customer relationship management (CRM) and loyalty initiatives for major global brands.
• Focusing on executing sophisticated, personalized client communication campaigns from inception to deployment.
• Managing global client relationships from a delivery perspective, acting as a trusted operational partner to ensure project success.
• Developing detailed project scopes, complex timelines, and budgets, ensuring all deliverables are met efficiently and profitably.
• Producing high-quality project status reports and presentations for client meetings.

Requirements

• 5+ years of experience in Project Management within CRM, digital marketing, or a related agency environment.
• Proven experience working with large global brands (experience in the luxury and/or automotive sectors is highly advantageous).
• Strong experience managing stakeholders across complex, global departments.
• Deep knowledge of what working with data, technical projects, and enterprise marketing automation platforms entails.
• Hands-on experience with the execution and implementation of projects within CRM, web, and/or marketing automation.
• Strong familiarity with enterprise platforms, ideally Salesforce Marketing Cloud or Adobe Marketing Cloud.
• The competence, confidence, and self-discipline to manage deadlines, estimates, and budgets excellently.
• Exceptional communication and presentation skills in English.

Qualifications

• An organized, delivery-minded individual with a proven track record of managing projects for large-scale global accounts.
• Proactive in driving projects forward, ensuring campaigns not only meet but surpass client expectations regularly.
• An easy-going person with a proactive, positive mindset and the resilience to navigate the complexities of global matrix organizations.
• A highly organized individual capable of keeping the big picture in focus while showing great attention to detail.

Skills

• Proven experience in CRM, digital marketing, or a related agency environment.
• Experience in managing large global brands.
• Strong stakeholder management skills.
• Knowledge of CRM best practices and enterprise marketing automation platforms.
• Experience with Salesforce Marketing Cloud or Adobe Marketing Cloud.
• Excellent communication and presentation skills.

Benefits

• Opportunities to work with top-tier brands and innovative partners.
• Global network of experts and resources.
• Competitive compensation and benefits package.
• Continuous learning and development opportunities.
• Flexible work arrangements and a supportive work environment.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.

Contact

To apply, please visit apply now.