Senior CRM Administrator

About the role

You will play a key role in the technical strategy and day-to-day implementation to deliver the change. You will support the CRM Technical and Operations Manager by working as an Administrator and Technical Architect/Specialist on multiple CRM systems, especially the University’s primary CRM system, Salesforce.

Responsibilities

• Support the CRM Technical and Operations Manager by working as an Administrator and Technical Architect/Specialist on multiple CRM systems, especially the University’s primary CRM system, Salesforce.
• Work with colleagues and suppliers to ensure the system is delivering our business and user needs.
• Provide advice, support, guidance, and training to system users.
• Lead continuous improvement, testing, and implementation of upgrades and other developments.

Requirements

• ADM201 Salesforce Administrator Certified.
• Experience of CRM system administration including user support and training, implementing system upgrades, and managing system developments, testing and releases.
• Experience of leading CRM data integration, modelling, sharing and governance strategy while minimizing technical debt.
• Extensive CRM experience including strong knowledge of CRM policies, processes, practices, system administration, and the impact of GDPR on CRM activities.
• Experience of creating overall Solutions Architecture for a wide range of functions. This includes a strong emphasis on scalability.
• Experience of leading 3rd party supplier relationships to undertake CRM system upgrades and developments and also the identification and evaluation of emerging CRM technologies.

Qualifications

Experience of ADM201 Salesforce Administrator Certification. Additional certifications desirable. Extensive CRM experience including strong knowledge of CRM policies, processes, practices, system administration, and the impact of GDPR on CRM activities. Experience of creating overall Solutions Architecture for a wide range of functions. This includes a strong emphasis on scalability. Experience of leading 3rd party supplier relationships to undertake CRM system upgrades and developments and also the identification and evaluation of emerging CRM technologies.

Skills

• CRM system administration experience.
• User support and training experience.
• System upgrades and development experience.
• Data integration, modelling, sharing, and governance strategy experience.
• Solutions Architecture experience.
• Leading 3rd party supplier relationships experience.
• Emerging CRM technologies evaluation experience.

Benefits

UAL University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures. Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

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Contact

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