Senior Critical Facility Technician(6am-4pm)(Wed-Sat)

Location: Miami, FL. Full‑time position.

About the role

The Senior Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, and building management systems. IMDC is looking for self‑motivated team members who have a strong sense of urgency, and dedication to your team, our customers and IMDC’s vision.

Responsibilities

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
• Monitor IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed up‑time service levels.
• Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
• Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system, including trouble tickets and customer installations of electrical and physical equipment.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
• Proactively identify issues and take the needed steps to resolve them.
• Escort and periodically check vendors while performing maintenance to ensure that the rules and operating procedures are followed.
• Assist in arranging access and creating work assignments and changes for internal works or for vendors.
• Assist in creating required MOPs.
• Procurement of goods and services through the procurement system.
• Receive and respond to third party reports of mechanical or maintenance issues on the systems.

Requirements

• 1‑3 years experience in a critical operations environment and/or data center experience preferred, but not required.
• Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day.
• Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven.
• Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.
• Dedication & desire to learn - we would like you to grow your career within Iron Mountain.
• Customer service mentality - we are customer obsessed.
• Opportunities for overtime work will be available.
• Working hours are varied and nights, weekends and holidays may be required.
• The ability to obtain security clearance via government or other agency background check may be required for customer support.
• Applicants must meet all requirements, including customer‑contracting requirements, which will require U.S. Citizenship.

Benefits

• 401(k)
• Employee Stock Purchase Plan
• Medical, Dental and Vision benefits - Day One
• Employee Assistance Program
• Annual Merit Increases
• 2 Weeks Paid Vacation
• 7 Paid Holidays + Sick Pay
• Professional Development and Training
• Referral program

Schedule

Opportunities for overtime work will be available. Working hours are varied and nights, weekends and holidays may be required.