Critical Facilities Technician II (Wed-Sat)(7pm-7am)

About the role

Iron Mountain’s Data Centers operate a global colocation platform that enables customers to build tailored, sustainable, carrier and cloud-neutral data solutions from single cabinets to wholesale data centers in 19 locations on three continents. Iron Mountain data centers are powered by 100% renewable energy thanks to carbon credit assistance and low PUE. As well, Green Power Pass is available to all customers. Iron Mountain offers customers the business and environmental benefits of renewable energy through unique green power contracting for data center services.

Responsibilities

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
• Monitor IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels.
• Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
• Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system, including trouble tickets and customer installations of electrical and physical equipment.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
• Proactively identify issues and take the needed steps to resolve them.
• Assist with service delivery tasks when needed.

Key Skills, Requirements And Competencies

• 0-2 years experience in a critical operations environment and/or data center experience preferred, but not required.
• Knowledge of Chiller Plant systems (Trane, York, Multi Stack), Web Control BMS, STS switches, and UPS Maintenance bypass.
• Proficiency with Google Sheets and Google Classroom.
• Ability to multitask using several different systems to manage ticket queues and adapt to changing work tasks throughout the day.
• Strong attention to detail to understand and follow documented processes and Iron Mountain’s safety code; role is very process driven.
• Strong organization and prioritization skills to follow processes and manage time with minimal supervision to complete work efficiently and on time.
• Dedication and desire to learn with opportunities for career growth within Iron Mountain.
• Customer service mentality with a focus on customer obsession.
• Opportunities for overtime work available; working hours are varied and nights, weekends and holidays may be required.
• The ability to obtain security clearance via government or other agency background check may be required for customer support.
• Applicants must meet all requirements, including customer-contracting requirements, which will require U.S. Citizenship.

Benefits

• 401(k) and Employee Stock Purchase Plan
• Medical, Dental and Vision benefits available Day One
• Employee Assistance Program
• Annual Merit Increases
• 2 Weeks Paid Vacation
• 7 Paid Holidays plus Sick Pay
• Professional Development and Training
• Referral program

Pay

Reasonably expected salary range: $64,800.00 – $81,000.00. An employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.