Senior Critical Facilities Technician (6am-4pm)(Sunday-Wednesday)

Key Responsibilities

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
• Monitor IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels.
• Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
• Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
• Proactively identify issues and take the needed steps to resolve them.
• Escort and periodically check vendors while performing maintenance to ensure that the rules and operating procedures are followed.
• Aid in arranging access and creating work assignments and changes for internal works or for vendors.
• Aid in creating required MOPs.
• Procure goods and services through the procurement system.
• Receive and respond to third party reports of mechanical or maintenance issues on the systems.

  Requirements

  • 1-3 years experience in a critical operations environment and/or data center experience preferred, but not required.
  • Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day.
  • Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven.
  • Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.
  • Dedication & desire to learn - we would like you to grow your career within Iron Mountain.
  • Customer service mentality - we are customer obsessed.
  • Opportunities for overtime work will be available.
  • Working hours are varied and nights, weekends and holidays may be required.
  • The ability to obtain security clearance via government or other agency background check may be required for customer support.