Senior Credit & Collections Analyst

What you’ll do at Figma

• Own end-to-end collections operations for an assigned book of business: aging management, dunning, dispute resolution, and escalation strategy
• Monitor and drive improvement in AR KPIs (DSO, ADD, CEI, % current, bad debt)
• Partner with Revenue, Sales, CS, and Finance to resolve billing and payment issues
• Support month-end and quarter-end close, ensuring AR-related activities land accurately and on time
• Direct and mentor offshore collectors — set priorities, QA work, run cadence
• Manage and improve cash application, refund, and write-off processes
• Identify and implement automation and AI opportunities across the AR stack
• Prepare reporting and provide insights to leadership on AR performance and cash flow trends

Qualifications

• 5+ years of experience in AR / Collections in a SaaS or high-growth environment
• Strong understanding of Quote-to-Cash processes and hands-on experience with NetSuite, Stripe, Tesorio, or similar tools
• Proven experience improving collections performance and driving cash flow outcomes and experience supporting month-end / quarter-end close
• Strong analytical skills with proficiency in Excel and data analysis
• Ability to operate independently and prioritize effectively in a fast-paced environment

Preferred Qualifications

• Experience managing or mentoring offshore resources and implementing or optimizing AR tools and automation
• Sales tax, billing operations, or revenue recognition exposure

Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.

Hourly Base Pay Range:

• $50.50 - $73.60 USD