Senior Credit & Collections Analyst

About the role

Figma is seeking a Senior Credit & Collections Analyst to join our Accounting team. This role is critical for driving cash flow outcomes and supporting a clean monthly close.

Responsibilities

• Own end-to-end collections operations for an assigned book of business: aging management, dunning, dispute resolution, and escalation strategy
• Monitor and drive improvement in AR KPIs (DSO, ADD, CEI, % current, bad debt)
• Partner with Revenue, Sales, CS, and Finance to resolve billing and payment issues
• Support month-end and quarter-end close, ensuring AR-related activities land accurately and on time
• Direct and mentor offshore collectors — set priorities, QA work, run cadence
• Manage and improve cash application, refund, and write-off processes
• Identify and implement automation and AI opportunities across the AR stack
• Prepare reporting and provide insights to leadership on AR performance and cash flow trends

Requirements

• 5+ years of experience in AR / Collections in a SaaS or high-growth environment
• Strong understanding of Quote-to-Cash processes and hands-on experience with NetSuite, Stripe, Tesorio, or similar tools
• Proven experience improving collections performance and driving cash flow outcomes and experience supporting month-end / quarter-end close
• Strong analytical skills with proficiency in Excel and data analysis
• Ability to operate independently and prioritize effectively in a fast-paced environment

Qualifications

• Experience managing or mentoring offshore resources and implementing or optimizing AR tools and automation
• Sales tax, billing operations, or revenue recognition exposure

Skills

• Hands-on experience with collections strategies and processes
• Proficiency in financial analysis and reporting
• Excellent communication and problem-solving skills
• Ability to work collaboratively with cross-functional teams

Benefits

• Competitive compensation package including base salary, bonuses, and equity
• Comprehensive benefits package including health, dental, and vision insurance, retirement savings, parental leave, and mental health support
• Flexible work arrangements and generous paid time off
• Continuous learning and development opportunities
• Company-provided cell phone and work-from-home stipends

Pay

The annual base salary range for this role is $50,500—$73,600 USD. The actual salary will be determined based on factors including individual qualifications, experience, and work location.

Schedule

This role can be held from one of Figma’s US hubs or remotely in the United States.