Senior Counselor-MCIS-New Britain

Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.

About the role

The Senior Counselor provides direct services, case management, and coordination of care to an assigned caseload of individuals and families. This position assists in accessing needed supports and resources in the community, facilitates ongoing communication and advocacy between the family, DCF, school, probation, and any other involved supports or service providers. This position may also facilitate or co-facilitate groups in accordance with standard practice.

$2,500 sign-on bonus: Half at start and half at 1 year of service.

Responsibilities

• Develops case management plans or plans of care and provides direct case management services and/or coordination of care specific to each assigned client and/or family (biological, foster, and/or other caretakers as indicated), including interventions necessary to increase the probability of treatment completion, build on strengths of the client and/or family, and improve life functioning.
• Submits and reviews documentation as defined by the program.
• Provides front-line crisis support to individuals and/or families in the program by phone, in-home, and/or in the community as needed based on initial assessment of the presenting concerns and program practice parameters.
• Problem-solves by interpreting and adapting guidelines in the field and reviews situational details and assessment with supervisor for a second opinion and consultation.
• Makes decisions based on interpretation of the data presented and/or refines the methods and techniques used.
• Uses judgment to interpret and adapt program guidelines/procedures based on specific concerns/needs/problems presented by client/family.
• Determines the processes and methods to follow based on assessment of the client/family presentation and their strengths; takes a course of action from varying alternatives to provide client/family-centered support and care.
• Provides group, individual, and/or family counseling to clients with appropriate supervision and coordinates treatment phases with both internal and/or external service providers and/or family supports as appropriate.
• Maintains records of counseling, coordination of care, child and family team meetings, and/or case management activities for reporting and tracking purposes. Completes all documentation for client medical records in accordance with documentation timelines and in compliance with Medicaid, licensing, and other regulatory requirements/agencies as defined by the program.
• Demonstrates knowledge of basic psychopathology, crisis theory and other behavioral health concerns, and primary intervention modalities relevant to the target population (e.g., skill building, safety planning, parenting skills, and high-fidelity wraparound care).
• Supports daily program-specific operational functions as required. May transport clients to appointments or linkages as appropriate.
• Provides service (evaluation, treatment, wraparound team facilitation, follow-up, case management) in the office and/or community settings outside of the office (e.g., homes, schools, hospitals, institutions, other community locations) and maintains a flexible schedule to ensure services are delivered based on client needs and as defined by the program.
• Provides/supports safety planning and crisis intervention/clinical emergencies with appropriate supervision, including rotating on-call coverage with other team members to ensure 24-hour availability to clients as required by the program.
• Participates in the development, implementation, and facilitation of initial treatment plans or plans of care, transition plans, and timelines for strategies and next steps as defined by the program.
• Demonstrates knowledge of internal and external levels of care, referral processes, and resources. Makes clinically appropriate referrals for identified support and service needs in a timely manner.
• Meets direct service productivity goals as defined by the program, understands program/department/agency guidelines, goals, and target outcomes, and adheres to practice standards and to data collection and reporting protocols.
• Identifies potential risk factors and takes measures to reduce those risks in the home through appropriate supervision, reinforcement of positive and safe behaviors, trauma-informed, and relationally-based therapeutic interventions as defined by the program.
• Attends and is prepared for scheduled supervision, team meetings, staff meetings, or rounds to assist in coordinating case management/care coordination and review of treatment plans/plans of care. Seeks additional supervision or consultation as needed and follows through with supervisory directives.
• Communicates in a positive, effective manner with clients, families, and all internal and external providers.
• Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served, as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

Requirements

• BA/BS degree in Psychology, Social Work, Marriage and Family Therapy, Counseling, or a related field is required.
• Previous experience working with client populations with mental health and/or co-occurring substance use disorders.
• Effective time management, strong verbal and written communication skills.

Benefits

At Wheeler, we're committed to not only supporting your career growth but also ensuring your well-being and security. Here's how we invest in you:

Nurture Your Health

• Comprehensive medical and prescription insurance through Centivo
• Comprehensive dental and vision insurance through Cigna
• Access to wellness programs to support your physical and mental health

Secure Your Future

• Company-paid life and AD&D insurance
• 403(b) Plan, with contributions from the company

Fuel Your Career Growth

• Education Reimbursement Program
• Access to training and development opportunities
• Productivity incentive to recognize your hard work and dedication

Maintain Work-Life Harmony

• 15 vacation days per year to explore and recharge
• 8 sick days per year for your well-being
• 2 personal days per year for your personal needs
• 2 floating holidays per year to celebrate what matters to you
• 9 paid company holidays to spend with loved ones
• Free and confidential counseling through our Employee Assistance Program (EAP)

Pay

$48,000 per year

Schedule

Full time

Location

Bristol, CT