SENIOR COUNSELOR

About Us

The City of Houston’s Department of Neighborhoods (DON) is dedicated to improving the quality of life in Houston neighborhoods through the delivery of services, innovative programs, and strong community partnerships. The department delivers a wide range of services and serves as a centralized source for resident assistance to resolve neighborhood concerns. The Office of New Americans advances immigrant inclusion, language access, and coordinated responses to vulnerable populations, including victims of human trafficking and domestic violence.

Responsibilities

• Conduct trauma-informed screenings and assessments for confirmed or potential victims of trafficking.
• Provide crisis intervention and short-term stabilization services.
• Develop individualized service and safety plans tailored to client needs.
• Coordinate emergency shelter placement and support housing navigation toward longer-term stability.
• Facilitate referrals for medical, mental health, legal, and social services.
• Advocate on behalf of clients with landlords, service providers, and partner agencies as appropriate.
• Maintain accurate, timely case documentation in accordance with City, grant, and audit requirements.
• Participate in program monitoring, data tracking, and performance reporting consistent with grant deliverables.
• Protect client confidentiality and ensure compliance with established policies and procedures.
• Maintain strong working relationships with shelter partners and community-based organizations.
• Perform related duties as assigned.

Requirements

Education Requirements

Requires a Bachelor's degree in a social or behavioral science, such as Sociology, Psychology, Social Work or Counseling.

Experience Requirements

Three years of professional experience in counseling or related social services work are required. A Master's degree in a social or behavioral science may substitute for two years of the experience requirement.

License Requirements

Valid driver's license and compliance with the City of Houston driving policy (A.P. 2-2).

Preferences

• Experience working with victims of trafficking, domestic violence, or other trauma-impacted populations.
• Experience in shelter-based or housing-focused case management.
• Familiarity with trauma-informed practices (e.g., TBRI, Motivational Interviewing).
• Strong documentation and data management skills.
• Ability to communicate effectively with diverse populations; bilingual ability in Spanish or other languages commonly spoken in Houston is preferred but not required.