Senior Coordinator, UNT One Stop

About the role

The UNT One Stop provides holistic student support across enrollment and financial services functions within the Division of Enrollment. Our team members support students across various modalities, including in-person, telephone, and virtual services (online chat and case management). The UNT One Stop position provides direct assistance to students, families, and customers in support of a progressive and simplified student experience. The position will guide students through processes related to admissions, enrollment, financial aid, student accounts, and financial literacy, proactively solving complex situations through direct intervention and collaboration across teams, departments, and divisions.

Position overview

The UNT One Stop provides integrated, student-centered support across enrollment and financial services functions within the Division of Enrollment. Team members assist students and families through multiple service modalities, including in person, telephone, online chat, case management, and virtual support platforms. The Senior Coordinator, UNT One Stop serves in a lead operational and student support capacity, providing advanced guidance and resolution for complex enrollment, financial, and student service matters that impact student progression, retention, and overall success.

Job duties

• Advanced Student Support and Service Delivery
  • Provide advanced direct assistance to students, families, and campus partners in support of a holistic and simplified student experience. Deliver accurate, timely, and student-centered support across enrollment and financial service areas through in person, phone, virtual, and case management channels while assisting with day-to-day UNT One Stop operations and retention-focused initiatives across all One Stop locations.
  • Manage complex or sensitive cases across admissions, enrollment, financial aid, student accounts, academic records, and financial literacy. Utilize established policies, procedures, knowledge base resources, and consultation with One Stop team members and/or campus partners to research solutions and coordinate cross-functional resolution prior to leadership escalation. Tasks require analysis and compilation of administrative and situational data across multiple sources in order to research solutions and partner with internal and external partners to develop solutions. Services may be delivered in person or through virtual pathways, including support at Denton and ancillary UNT One Stop locations at other UNT campuses.
• Cross-Functional Coordination and Student Advocacy
  • Collaborate professionally across the UNT One Stop, Student Accounting, Financial Aid & Scholarships, Registrar, Admissions, Student Money Management Center, and other campus departments to support coordinated student services, process accuracy, and timely communication. Conduct proactive outreach and follow-up for unresolved or high-impact student situations to promote continuity of support and student success.
• Operational Support and Continuous Improvement
  • Support operational effectiveness and continuous improvement initiatives by reviewing case documentation, identifying recurring service or process challenges, recommending operational enhancements, and assisting with procedural updates, knowledge management, and training materials that strengthen service delivery and the student experience.
• Leadership Support and Service Excellence
  • Promote a positive, student-focused service culture by modeling professionalism, flexibility, empathy, accountability, and collaboration in all interactions. Provide guidance and peer support within the UNT One Stop environment while contributing to meetings, projects, committees, and cross-functional initiatives that enhance integrated student services.
• Compliance and Professional Standards
  • Ensure compliance with institutional, state, and federal regulations, including FERPA and related policies governing student information and services. Maintain confidentiality, professionalism, and accuracy while participating in ongoing professional development related to enrollment operations, student services, systems, and regulatory updates.
• Collaboration with leadership and partners
  • Collaborate with the Director of Student Experience, UNT One Stop leadership, and campus partners on initiatives that strengthen integrated student support models, student engagement, retention efforts, and coordinated service delivery across the UNT community, including partnerships connected to advising and student success efforts.

Physical requirements

• Communicating with others to exchange information.
• Lifting and Moving objects up to 20 pounds.
• Moving about to accomplish tasks or moving from one worksite to another.
• Repeating motions that may include the wrists, hands and/or fingers.
• Sedentary work that primarily involves sitting/standing.

Environmental hazards

• No adverse environmental conditions expected.

Work schedule

• Monday-Friday 8am-5pm, with overtime as needed through the year and during peak periods.

Driving University vehicle

• No

Security sensitive

• This is a Security Sensitive Position.

Special instructions

• Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits, click here.

EEO statement

The University of North Texas System is firmly committed to equal opportunity and does not permit – and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.