Senior Coordinator, Operations & Events - CACTI Park of the Palm Beaches

Essential Duties & Responsibilities

• Lead hiring process and have direct supervision of Stadium Operations interns, including but not limited to scheduling, assignment of daily task/duties and quality assurance of final work product.
• Lead annual part-time gameday operations employee hiring process, including but not limited to working with HR to post positions, review of all incoming applications, conduct interviews and host ballpark job fair event.
• Supervise part-time gameday operations staff and event operations staff, and assist leadership in the development of staff, with an emphasis on staff training.
• Maintain ballpark policies, procedures and standards.
• Aid venue leadership with gameday operations and procedures including the monitoring of areas for policy compliance, safety concerns and guest and staff behavior.
• Work with all facility departments to ensure that the venue is 'show ready' in-season and throughout the offseason.
• Analyze, facilitate and resolve any issues to diffuse potential situations (notifying management if needed) during gamedays or events and works to ensure proper closeout and report of incidents.
• Perform necessary opening and closing procedures.
• Maintain up-to-date best practices on safety and security for all that enter the venue.
• Communicate directly with event organizers and vendors regarding scheduling and logistics.
• Responsible for day-to-day event oversight related to security, parking, cleaning, concession operations and wayfinding.
• Involvement in facility repairs, maintenance, cleaning and general projects as needed.
• Assist management with the development and dissemination of event contracts, informational memos, invoices and proformas.
• Communicate on a consistent and on-going basis with the AGM/Director, Ballpark Operations and the Operations team.
• Provide superior customer service via written, phone and face-to-face communication in response to guest related issues and concerns.
• Able to take initiative and/or work in an independent setting.
• Able to work irregular/extended hours, including nights, weekends and holidays as needed.

Qualifications

• Bachelor's degree required.
• Minimum two years’ work experience in a customer service, hospitality or event environment required.
• Minimum two years’ supervisory experience in a customer service environment preferred.
• Strong communication skills - ability to communicate with staff and third party.
• Excellent time management and organizational skills; ability to assist management with the direction of work activities for gameday and event staff.
• A passion for working with and helping people.
• Able to maintain a positive attitude while handling difficult situations.
• Intermediate knowledge of PC based computer applications.
• You must be a local resident, or willing to relocate.