Senior Coordinator, Education and Community Engagement
Position Summary
The Senior Coordinator for Education and Community Engagement serves a critical role in the planning and execution of Strathmore’s Bloom and Education programs. In collaboration with the team, the Senior Coordinator has two main work areas: department and program administration, and program and event staffing. The Senior Coordinator drives administrative processes to support the smooth production of a wide range of programs, including public on-site events, off-site community programs, and programs in schools. They will be responsible for working within and improving systems for the department’s smooth operation and will represent Strathmore Bloom and Education to internal departments, patrons, customers, artists, and community partners.
Essential Duties And Responsibilities
50% Department Administration: With the support and supervision of the Senior Manager and VP, the Senior Coordinator is responsible for the steady and accurate administration of the department and programs. The Senior Coordinator will draft and submit offers and contracts; manage our payment system and ensure prompt and accurate payments in collaboration with the Finance department; keep event and attendance records, reserve spaces, ensure timely and accurate communication and collaboration with other Strathmore departments, including Marketing, Advancement, Operations, Programming and Finance; support the Directors with tasks as requested. With the Senior Manager and VP, supervise interns and part-time staff as they join the team. Support the team in our commitment to provide accurate, complete, and timely information to Marketing by tracking deadlines, gathering information, and managing the Current Program Checklist and Booking Sheets.
40% Program and Event Support: The Senior Coordinator is a key member of the team representing Strathmore in person at programs and events. In collaboration with the team, the Senior Coordinator will correspond with diverse presenters, instructors, and colleagues to advance events, manage event materials, provide artist hospitality, liaise with vendors such as A/V technicians and caterers, provide participant customer service, ensure standards are met, and provide feedback to the team. The team divides event coverage equitably and in advance. Night and weekend work is required.
10% Customer Service / Relationship Support: Communicate promptly, warmly, and clearly with colleagues, Education patrons, and partners, building strong relationships.