Education and Engagement Coordinator

About the role

The Education & Engagement Coordinator is a dynamic, community-facing role responsible for expanding NAMI McHenry County's presence throughout the community by building relationships, engaging volunteers, and connecting individuals with life-saving mental health education and resources.

Responsibilities

• Coordinate engaging educational programs, trainings, workshops, presentations, and outreach events.
• Clock in scheduling, participant registration, communications, program materials, room reservations, and facilitator scheduling.
• Work closely with instructors to ensure educational programs are meeting the desired outcomes and needs of participants.
• Become certified to facilitate multiple NAMI Signature Programs and assist with program delivery as needed.
• Support implementation of school-based programming, including NAMI Ending the Silence, NAMI on Campus, and other youth education initiatives, as needed.
• Represent NAMI McHenry County at community events, health fairs, and outreach opportunities.
• Identify opportunities to expand awareness of NAMI’s programs and services.
• Aid in coordinating outreach events and educational presentations.
• Build positive relationships with community organizations, schools, libraries, employers, and other community partners.
• Support efforts to reach underserved populations throughout McHenry County.
• Serve as the primary point of contact for education and outreach volunteers.
• Facilitate volunteer onboarding, orientation, training, and ongoing communication.
• Coordinate volunteer schedules for educational programs, outreach events, and community presentations.
• Aid volunteers with certification renewals, continuing education opportunities, and ongoing engagement.
• Help plan volunteer appreciation activities, trainings, and networking opportunities.
• Maintain accurate volunteer records and communication lists.
• Foster a welcoming and engaging volunteer experience that encourages long-term involvement.
• Manage accurate records for educational programming, participation, volunteer activities, and outcomes.
• Enter program participation, survey results, and other required data into organizational databases.
• Aid with monthly and grant-related reporting.
• Prepare educational materials, participant packets, and presentation supplies.
• Monitor program evaluations and assist with continuous quality improvement efforts.
• Collaborate with the Education & Engagement Manager, Director of Education & Engagement, Director of Youth Programs, and other agency staff.
• Participate in staff meetings, trainings, and professional development opportunities.
• Contribute ideas that improve educational programming, volunteer engagement, and organizational effectiveness.
• Perform other duties as assigned.

Qualifications

• Associate’s degree or Bachelor’s degree in Education, Social Work, Psychology, Human Services, Public Health, Communications, Marketing, or a related field preferred.
• One to two years of relevant experience preferred, including internships, volunteer leadership, customer service, event coordination, education, nonprofit work, or community engagement.
• Strong organizational skills with exceptional attention to detail.
• Comfortable initiating conversations with diverse community members. Outstanding interpersonal and communication skills.
• Proficiency with Microsoft Office, Google Workspace, and the ability to learn new technology platforms.
• Ability to work occasional evenings and weekends.
• Ability to pass all required background screenings.

Preferred Qualifications

• Experience coordinating volunteers or community events.
• Experience working within nonprofit organizations.
• Experience working with schools or community organizations.
• Certification in NAMI Signature Programs or willingness to become certified.
• Bilingual in English and Spanish.
• Familiarity with behavioral health or mental health services.

Desired Attributes

• Passion for mental health education and community engagement.
• Energized by community engagement, networking, and public interaction.
• Strong organizational and time-management skills.
• Comfortable managing multiple projects simultaneously.
• Self-starter who works well independently and collaboratively.
• Excellent listener who communicates with empathy and professionalism.
• Commitment to diversity, equity, inclusion, and culturally responsive programming.
• Enthusiasm for helping others and contributing to a mission-driven organization.

Physical Requirements

• Ability to read, write, and communicate effectively in English.
• Ability to utilize a computer, telephone, and standard office equipment.
• Ability to travel throughout McHenry County for community events, trainings, and outreach activities.
• Ability to occasionally lift and/or move up to 20 pounds of program materials, displays, and event supplies.