Senior Contractor Network Coverage & Sourcing Specialist

About the role

Provides senior-level support for contractor and client inquiries by contacting contractor or client and/or researching necessary information in specific systems and documenting various system applications according to documented procedures. Subject-matter expert in Contractor Connection processes and program requirements related to contractor recruiting and selection of contractors for client programs.

Responsibilities

• Presents program to potential network contractors via telephone; with focus on cold calls, following up on referrals/leads.
• Sends marketing materials and applications to prospective contractors related to programs as needed.
• Documents call progress on productivity report and in automated systems.
• Utilizes various software programs to locate contractor information and document contractor information.
• Analyzes areas of need for contractor network coverage.
• Led development of new strategies for recruiting contractors.
• Interacts with clients regarding contractor recruiting and selections and is the designated point of contact for specific clients.
• Leads training, initial and ongoing, mentors and coaches subordinate Contractor Recruiter Specialist role.
• Aids Supervisor in the coordination of processing of requests for contractor recruiting and selection.
• Aids Supervisor in the development of department procedures.
• Maintains overall knowledge of Contractor Connection business model and all Recruiting functions.
• Solves issues in recruiting process.
• Aids Supervisor with data verification and analysis of internal and external reports.
• Solves general issues and questions of team staff.
• Aids Supervisor in balancing distribution of work.
• Aids Supervisor with escalated follow up with contractors.
• Serves as a liaison to other departments.
• Aids Supervisor with creating presentations on new systems, procedures, and programs.
• May participate in conventions and industry shows for the purposes of recruiting contractors for program participation.
• Upholds the Crawford Code of Business Conduct and Ethics at all times.
• Participates in special projects or performs duties in other areas as requested.
• Upholds and projects the public image of the Company.

  Qualifications

  • Bachelor Degree or an equivalent combination of education and experience, plus 2 years of customer service experience. Cold calling experience is required.
  • Highly proficient and advanced computer skills.
  • Highly proficient and advanced internet navigation skills.
  • Excellent attention to detail and organizational skills.
  • Excellent time management abilities.
  • Highly proficient analytical and problem solving ability.
  • Excellent written, verbal and oral communication skills.
  • Excellent interpersonal skills.
  • Strong proven ability to multi-task.
  • Accurately analyzes, prioritizes and directs workflow within department.
  • Buils excellent relationships with internal and external customers.
  • Stable and consistent with performance and attendance.
  • Superb conflict management skills.
  • Strong leadership skills.
  • Buils teamwork with and between departments.
  • Effective at monitoring and auditing work of others.
  • Able to analyze business reports and identify trends.
  • Able to work independently, with minimal supervision.

  Benefits

  Competitive base pay - The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours. Bonus/Incentive Pay and other Performance-Based Rewards, if applicable. We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include: - Medical, Dental and Vision Plans - Prescription Drugs - HSA, HRA, and FSA Accounts - Paid Holidays, Vacation and Sick Leave - 401(k) Retirement Plan - Tuition Assistance - Paid Parental Leave - Supplemental Health Benefits Other Benefits currently available at no cost include: - Enhanced Mental Health Support - Virtual Physical Therapy - Caregiving Services - Life Assistance Program The above information highlights some of the benefits currently available to eligible full-time employees. Training programs that promote continuous learning and career progression while enhancing job performance. Sustainability programs that give back to the communities in which we live and work. A culture of respect, collaboration, entrepreneurial spirit and inclusion. Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V