Senior Content Manager

About the role

The Content Management organization at WPP Production is responsible for publishing creative assets, experiences, and critical digital content to our client websites and other platforms across the globe. A Senior Content Manager reports to the Senior Manager, Interactive Content Management and manages a team that works closely with both the Content Management organization and external teams to ensure all client interactive deliverables are completed accurately and on time. This includes ownership of the content management and publishing operations in support of our client’s product launches and other digital marketing programs, including setting up and managing page structure and content in a CMS (content management system).

This is a role focused on top-quality content production and publishing, with strong experience in managing a team and optimizing processes and productivity. It is not a content creation, design, or marketing job.

Responsibilities

• Own day-to-day content management operations and tasks in support of product launches, other marketing initiatives, and regular page maintenance
• Ensure the quality of deliverables to client
• Collaborate cross-functionally and proactively with internal and external teams
• Maintain high attention to communication standards
• Work with developer teams to plan page structures and agree upon project approaches
• Lead multiple projects with the support of the team
• Manage a team of Content Managers and other individual contributors across multiple projects, taking responsibility for meeting deadlines, driving quality and accuracy, estimating project resourcing, and overall performance of the team
• Actively balance the work of multiple projects, assignments, and launches in a fast-paced, ever-evolving work environment
• Build strong partnerships and increase satisfaction with our client by providing support, intelligent recommendations, and operational efficiencies
• Work within the content management org to improve documentation and training
• Maintain complete understanding of the complexities of CMS and other internal tools
• Troubleshoot system issues as a part of the first line of defense
• Contribute to the evolution of internal platforms and processes by providing feedback on toolsets, UI, best practices, and workflow optimization

Requirements

• 5+ years experience working on web production teams
• 2+ years team and people management experience
• Experience with localization and managing content for a global audience, using a CMS
• Deep knowledge of how content management and other related system processes work
• Experience working with a git client application (Tower, SourceTree, etc.) a plus
• Knowledge of HTML, XML, JSON, and enterprise CMS
• Record of troubleshooting and diagnosing CMS issues, and communicating those issues to both technical and non-technical personnel
• Demonstrated success in business process improvement and re-engineering
• Demonstrated experience in assessing and optimizing team resources and time commitments, with an eye to increasing productivity and reducing costs
• Proven ability to manage ambiguity effectively
• Experience creating/managing internal tools a plus
• Excellent communication skills, and a demonstrated ability to work with others in an unpredictable environment
• Flexible personality and schedule to deal with rapidly-changing, time-constrained launch schedules
• High degree of ownership and accountability
• Excellent communication, collaboration, and diplomacy skills
• Must be a self starter and have a positive, energetic approach
• Ability to balance multiple projects or assignments
• Highly detail-oriented, organized, and patient

Pay

Pay Range: $80/hr - $97/hr. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

Why work here

At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Schedule

We’ve adopted a hybrid approach, with teams in the office three days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.