Senior Consumer Banker

General Function

This role provides an exceptional customer experience by maintaining long-lasting relationships with existing customers while supporting the bank's marketing initiatives for its full range of banking products and services over the phone. The Sr. Consumer Banker will help customers address their financial needs by utilizing a consultative approach, providing solutions that span across the customer's lifecycle.

Essential Duties & Responsibilities

• Create a memorable customer experience by proactively building, maintaining, and growing relationships in the unassigned book of business through outbound calling efforts.
• Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals.
• Utilize the consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutions.
• Maintain a well-developed, working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer's needs are met.
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.

Required Minimum Knowledge, Skills and Abilities

• High School Diploma/GED and 2 years customer service or call center experience, or college degree or equivalent military experience.
• Experience in a sales environment required; experience in financial industry a plus.
• Demonstrate ability to develop comfort level with managing customer experience and financial consultation over the phone.
• Exhibit business acumen.
• Demonstrated ability in making sound decisions.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Benefits

In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. For more information, visit: 53.com Careers page.