Senior Consultant - Salesforce

About the role

Penrod is seeking a Senior Consultant who will lead complex healthcare and life sciences (HLS) engagements by applying Penrod's Search Model: orchestrating solutions rather than simply executing tasks. This role owns end-to-end declarative technical delivery, directs AI tooling to accelerate configuration work, and serves as the technical and domain authority clients and junior team members rely on. Senior Consultants operate with full autonomy on large or complex Implementation Services (IS) and Managed Services (MS) projects and are expected to mentor Base-tier consultants while contributing to Penrod's broader practice.

Responsibilities

• Lead technical architecture discussions and configure end-to-end declarative solutions across Salesforce clouds (Health Cloud, Sales, Service, Experience, and others)
• Own delivery of large and complex IS or MS projects from discovery through go-live, consistently meeting delivery objectives and Variable Compensation (VC) metrics
• Direct AI tools to generate complex automation logic and component markup from precise natural language prompts, then review all AI-generated output for PHI compliance and HIPAA adherence before it reaches a client
• Translate complex technical concepts into business terms for non-technical stakeholders; link solution design decisions directly to client outcomes
• Proactively identify systemic issues and propose solutions before being prompted; flag risks before they surface to the client
• Mentor Base-tier consultants and drive internal process improvement across the practice
• Champion knowledge sharing, teach junior team members effective prompt engineering for HLS configuration tasks and stay current on the latest developments in the HLS space

Qualifications

• 4–6 years of platform experience, including 3+ years in HLS consulting
• Demonstrated expertise in at least one specialty cloud, with 4+ relevant certifications
• Track record of leading IS or MS projects autonomously, from scoping through delivery
• Deep working knowledge of PHI data handling and HIPAA security rules, with exposure to multiple HLS use cases (Payer, Provider, or adjacent verticals)
• Client-first mindset; proactively manages client expectations, especially in escalated situations, with an empathy-first approach to conflict
• Translates complex technical concepts to non-technical stakeholders and spots systemic issues before they become client-facing problems
• Contributes to practice-wide initiatives unprompted; informally mentors peers and shares lessons learned on a regular basis

Pay

$115,000 - $145,000 a year

Benefits

• Employer-paid medical, dental, and vision premiums for full time employees
• Short Term Disability, Life Insurance, Accidental and Critical Illness Coverage
• Unlimited PTO + Volunteer Time Off
• 10 Company Paid Holidays
• 401k + 4% Company Match + No Vesting Period
• Monthly Wellness and Technology Stipends
• Training & Certificate Reimbursement
• Paid Parental Leave
• Pet Friendly Office in Milwaukee + Pet Insurance
• Bi-annual company celebration — Penrod Palooza!