Senior Consultant, Operations Process Innovation

Responsibilities

• Lead the identification, redesign, and implementation of end-to-end business processes to enable automation and AI at scale
• Partner with business leaders to uncover inefficiencies, challenge legacy workflows, and define future-state operating models
• Translate business problems into automation and AI-enabled solutions, working closely with architects and developers to deliver outcomes
• Drive the full lifecycle of initiatives—from problem identification and solution design through implementation, adoption, and measurable impact
• Ensure solutions are scalable, sustainable, and aligned with enterprise architecture and long-term strategy
• Act as the bridge between business and technology, ensuring solutions are both technically feasible and operationally effective
• Influence stakeholders across all levels without direct authority, building alignment and momentum for change
• Establish and track success metrics, including time to serve members, quality improvements, and overall experience enhancements
• Identify opportunities to expand automation and AI capabilities across functions, helping scale impact across the organization
• Continuously evaluate emerging tools and technologies to enhance automation and AI capabilities

Qualifications

• Bachelor’s degree in Business, Operations, Information Systems, Engineering, or a related field
• 4–7+ years of experience in process improvement, operations, automation, or consulting
• Proven track record of driving measurable productivity improvements through process redesign, automation, or technology enablement
• Strong understanding of automation capabilities, including RPA tools (UiPath or similar) and exposure to AI-driven solutions
• Experience leading complex, cross-functional initiatives from ideation through implementation and adoption
• Demonstrated ability to independently solve complex problems and drive outcomes in ambiguous environments
• Experience working with data (Excel, SQL, or similar tools) to analyze performance and inform decision-making
• Strong understanding of change management principles and experience driving adoption across business teams