Senior Consultant - LIMS

About the role

Support the software implementation of Veeva Quality solutions through the assessment and review of new features
Manage customer projects by ensuring that we are meeting the scope as outlined by customers, and ensure all escalations are managed to benefit customer success
Support customers in the adoption of new features through conducting workshops and own design, prototype, configuration, and solutions
Lead solutioning with configuration and manage the configuration of all solutions
Ensure customer success at all stages of the implementation and beyond
Mentor and develop team members in domain expertise, customer management, and best practices

Responsibilities

• Support the software implementation of Veeva Quality solutions through the assessment and review of new features
• Manage customer projects by ensuring that we are meeting the scope as outlined by customers, and ensure all escalations are managed to benefit customer success
• Support customers in the adoption of new features through conducting workshops and own design, prototype, configuration, and solutions
• Lead solutioning with configuration and manage the configuration of all solutions
• Ensure customer success at all stages of the implementation and beyond
• Mentor and develop team members in domain expertise, customer management, and best practices

Requirements

• 7+ years of experience implementing LIMS systems
• Technical aptitude to comprehend and translate business requirements and create corresponding solutions
• Proven expertise in customer leadership and fostering a collaborative team environment
• Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation
• Travel for key customer engagements and internal meetings up to 50% with typical travel around 25%

Qualifications

• Technical aptitude to comprehend and translate business requirements and create corresponding solutions
• Proven expertise in customer leadership and fostering a collaborative team environment
• Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation

Skills

• Technical aptitude to comprehend and translate business requirements and create corresponding solutions
• Proven expertise in customer leadership and fostering a collaborative team environment
• Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retailer programs
• 1% charitable giving program

Pay

Base pay: $80,000 - $200,000

Schedule

Flexible schedule with typical travel around 25%

Work Anywhere

Work Where It’s Best for You

Veeva as a Public Benefit Corporation

A different kind of company. A Public Benefit Corporation.

Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.