Senior Consultant - LIMS

The Role

Support the software implementation of Veeva Quality solutions through the assessment and review of new features
Manage customer projects by ensuring that we are meeting the scope as outlined by customers, and ensure all escalations are managed to benefit customer success
Support customers in the adoption of new features through conducting workshops and own design, prototype, configuration, and solutions
Lead solutioning with configuration and manage the configuration of all solutions
Ensure customer success at all stages of the implementation and beyond
Mentor and develop team members in domain expertise, customer management, and best practices

• 7+ years of experience implementing LIMS systems
• Technical aptitude to comprehend and translate business requirements and create corresponding solutions
• Proven expertise in customer leadership and fostering a collaborative team environment
• Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation
• Travel for key customer engagements and internal meetings up to 50% with typical travel around 25%

We value your time and believe in a transparent hiring process.

Here is the process you can expect:

1. Follow the application process and submit your resume.
2. Within 3 days, you will receive a link to a personality assessment administered by a third party.
3. Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
4. If moving to the interview stage, the process is as follows:
1. A conversation with the hiring manager
2. A practical case exercise
3. A final conversation with our group's Senior Leader.
5. Once all interviews are complete, the manager will be in touch with a final decision.

Interviewing with Veeva

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retailer programs
• 1% charitable giving program
• Base pay: $80,000 - $200,000

Benefits

• Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for you.
• We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.
• Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
• Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.
• Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.
• Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.
• Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.