Senior Consultant - LIMS

About the role

Support the software implementation of Veeva Quality solutions through the assessment and review of new features
Manage customer projects by ensuring that we are meeting the scope as outlined by customers, and ensure all escalations are managed to benefit customer success
Support customers in the adoption of new features through conducting workshops and own design, prototype, configuration, and solutions
Lead solutioning with configuration and manage the configuration of all solutions
Ensure customer success at all stages of the implementation and beyond
Mentor and develop team members in domain expertise, customer management, and best practices

Responsibilities

• Support the software implementation of Veeva Quality solutions through the assessment and review of new features
• Manage customer projects by ensuring that we are meeting the scope as outlined by customers, and ensure all escalations are managed to benefit customer success
• Support customers in the adoption of new features through conducting workshops and own design, prototype, configuration, and solutions
• Lead solutioning with configuration and manage the configuration of all solutions
• Ensure customer success at all stages of the implementation and beyond
• Mentor and develop team members in domain expertise, customer management, and best practices

Requirements

• 7+ years of experience implementing LIMS systems
• Technical aptitude to comprehend and translate business requirements and create corresponding solutions
• Proven expertise in customer leadership and fostering a collaborative team environment
• Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation
• Travel for key customer engagements and internal meetings up to 50% with typical travel around 25%

Qualifications

• Technical aptitude to comprehend and translate business requirements and create corresponding solutions
• Proven expertise in customer leadership and fostering a collaborative team environment
• Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation

Skills

• Technical aptitude to comprehend and translate business requirements and create corresponding solutions
• Proven expertise in customer leadership and fostering a collaborative team environment
• Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retailer programs
• 1% charitable giving program

Pay

Base pay: $80,000 - $200,000

Schedule

Flexible work schedule with the option to work from home.

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Veeva’s Public Benefit Corporation Status

Veeva is a Public Benefit Corporation (PBC), which considers its public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

Veeva’s Core Values

• Do the right thing
• Customer success
• Employee success
• Speed

Equity Program

Veeva’s equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.

No Non-Compete Agreements

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.