Senior Consultant - Legal Solutions

About the Role

The Legal Solutions Center is a specialized team within Business Insurance – Legal Services, where non-attorney legal professionals apply sharp judgment, deep subject matter expertise, and a commitment to continuous improvement to support attorneys and business partners across compliance, product, marketing, and underwriting. As a Senior Consultant, you will independently manage a sophisticated and varied portfolio — from regulatory research and compliance-workflow management to the stewardship of regulated processes and contract review — with minimal oversight. You lead projects that advance the team's strategic priorities, and you are comfortable stepping into a leadership role within the team. You lead by example, willingly share your knowledge, and invest in the growth of colleagues while maintaining your own contributions and the collaborative spirit of the team.

You bring proven paralegal or compliance experience, strong critical thinking, and the organizational discipline to manage competing priorities without close supervision. You communicate clearly with both legal and business audiences, take ownership of your work from start to finish, and use AI tools critically in day-to-day work — validating machine-generated output, curating reliable reference knowledge, and refining prompts to achieve dependable results. You will help encode and steward the team's regulated workflows as we integrate AI responsibly into daily work.

Responsibilities

• Develop and maintain relationships with attorneys, other legal and compliance professionals, and internal business partners to facilitate effective teamwork, communication, and client focus.
• Act as a Subject Matter Expert by navigating Travelers’ internal BI systems and providing advice and guidance to business units and clients regarding internal business policies.
• Lead projects by coordinating people and resources, laying out a timeline for completion, and managing workflow.
• Develop procedures for client areas that include identifying, evaluating, and balancing client risks, as well as cost-effective strategies for attorneys and business partners.
• Identify and implement ways to streamline practices, increase efficiencies, and reduce costs.
• Review, monitor, and evaluate the team’s work to ensure consistent compliance with internal policies and practices and provide training as needed.
• Conduct complex legal research on broad topics and present relevant information to attorneys and compliance professionals.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree.
• Paralegal Certificate.
• Seven years working as a legal professional or related industry experience.
• Associate’s Degree or five years of experience as a paralegal, compliance professional, or related industry experience (must have).

Skills

• Exceptional written and verbal communication skills, including proper grammar, spelling accuracy, vocabulary, and the ability to convey complicated concepts and ideas.
• Exceptional technological aptitude with the ability to work within and navigate multiple systems, including Microsoft Suite, Document Management systems (iManage), Case Management systems (CounselLink), and Case Law Databases (Westlaw and Oden).
• Exceptional organization skills with the ability to manage priorities effectively and prepare presentations for business partners and senior leaders.
• Excellent leadership skills with the ability to influence, coach, train others, and coordinate projects.
• Exceptional critical thinking skills with the ability to spot legal issues in documents, contracts, business meetings, and research effectively.
• Excellent ability to use Agile methodology when managing projects.
• Team player with the ability to collaborate on projects with various business segments such as other Legal Units, Underwriting, Risk Control, Service Centers, and Distribution.

Pay

Annual base salary range: $75,500.00 - $124,700.00. The actual salary will be determined by factors including scope, complexity, location, skills, education, training, credentials, and experience. Employees are also eligible for performance-based cash incentive awards.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program, where Travelers makes an annual contribution into your 401(k) account when you make a payment toward your student loan. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: Tools, discounts, and resources to support wellness goals and caregiving needs, including access to free professional counseling services, health coaching, and other mental health resources.
• Volunteer Encouragement: Matching Gift and Volunteer Rewards program to support charitable contributions and community involvement.