Senior Consultant, Benefits Product Design

Position Summary

The Senior Consultant, Benefits Product Design (PDD) role focuses on implementing and supporting benefits projects and process improvement initiatives, with a customer-centric, change management, and compliance mindset.

This position requires a blend of strategic planning and operational excellence to ensure the delivery of benefits services align with organizational goals and employee needs. The Senior consultant will be responsible for data management, and enhancement of benefits offerings, working closely with the benefits operation teams. This role demands an interest in process improvement, standardization, and automation.

Position Responsibilities

• Product Design
• Assist in developing processes that align with business goals and compliance requirements.
• Support the implementation of tools and systems that aid benefits operations.
• Help monitor and analyze benefit utilization trends to identify areas for improvement.
• Participate in assigned implementation projects, coordinating with stakeholders.
• Vendor Management
• Aid in vendor management activities and contract renewals.
• Evaluate carrier performance and establish cost metrics for service delivery.
• Build and maintain strong vendor/carrier partnerships within the assigned markets.
• Communication & Delivery
• Support the communication of all benefit, work-life, and well-being programs.
• Afford to implement communication plans to maximize benefits program awareness.
• Work with the Corporate Communications team to ensure effective messaging and promotion of benefits.
• Provide insights on best practices for benefits administration, retirement, wellness, and other employee benefit programs.

Desired Experience

• 3-5 years prior experience in benefits administration, process improvement, and system implementations.
• Understanding of pension governance, actuarial requirements, and plan compliance.
• Demonstrated ability to develop and implement effective communication strategies.
• Acquaintance with benefits standards and policies.
• Proven capability to manage large-scale projects and multi-year implementation plans.
• Exceptional organizational, leadership, and communication skills, with a customer-centric approach and financial acumen.

Qualifications

• Bachelor’s Degree and/or the equivalent knowledge gained through progressive work experience.
• Experience working with current BMS HR and Total Rewards enabling systems Workday, ServiceNow, Online Benefits Admin/Darwin, ADP.
• Ability to present complex information in a clear and convincing way to staff, callers, and functional business and technical groups.