Senior Consultant

About the role

This position is responsible for the delivery of client services on an account team. The Sr. Consultant is focused on both technical & client handling skills, with a heavier focus on client handling and relationship building.

Responsibilities

• Lead channel-aligned engagement and serve as the primary liaison to OEM Field teams, building trusted relationships that influence dealer behavior, accelerate enrollment, and improve retention.
• Own a portfolio of high-profile dealership accounts, building strong client relationships, fostering ongoing engagement, and driving renewals and additional solution enrollments.
• Execute strategic outreach and engagement plans informed by Field and dealer insights, delivering clear value narratives, supporting field events, and driving increased adoption, utilization, and overall program impact.
• Designs, creates, and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.
• Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.
• Tracks, processes, analyzes and verifies data to improve accuracy and quality.
• Assumes responsibility for accurate and high-quality data being utilized on assigned projects.
• Uses technical skills to accurately update and maintain Urban Science internal software systems.
• Adheres to quality control standards for Urban Science and client organizations.
• Collaborates with individuals or teams to complete analyses, tasks, and projects on time and with high quality.
• Attends project meetings and participates in presenting project status updates to client representatives or internal management to clearly communicate project status, conclusions, and results.
• Proactively communicates with management to provide updates and report issues in a timely manner.
• Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
• Prioritizes other duties as assigned.

Requirements

• Current Hybrid Workplace flexibility local to our Detroit, MI office location. Candidates must be available and willing to work in-person Mondays and Wednesdays.
• University degree required; technical degree required (i.e., engineering, applied math, statistics, applied science, information systems, operations research, etc.) from an accredited college or university, or equivalent foreign institution.
• Minimum of 4 years related work experience required (6 years' experience preferred).

Qualifications

• Curious, creative, and dedicated individuals who align with our core values and adhere to the highest standards of integrity and ethics.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency with MS Office, SQL, and other relevant software tools.

Skills

• Technical skills
• Client relationship management
• Strategic planning
• Data analysis
• Project management
• Proposal creation

Benefits

• Hybrid workplace flexibility
• Competitive salary and benefits package
• Professional development opportunities
• Work-life balance
• Employee recognition programs

Pay

Commensurate with experience.

Schedule

Hybrid, with in-office days on Mondays and Wednesdays.