Senior Consultant

About the role

Accela is seeking a Senior Consultant to join our Professional Services team. In this role, you will lead implementations of the ePermitHub Digital Plan Room, Accela’s electronic plan review solution, for government agencies using the Accela Civic Platform. You will manage implementations from discovery and solution design through configuration, scripting, testing, training, and go-live, ensuring projects are delivered on time and within budget. Working closely with cross-functional project teams, you will help deliver solutions that support local and state government agencies around the world. As a subject matter expert in Civic Platform configuration, EMSE scripting, plan review and permitting processes, and REST-based integrations, you will partner with Engineering, Product, and Project Management to influence solution design, establish best practices, and develop reusable tools and approaches. You will own implementations end to end with a high degree of independence while helping strengthen how the broader team operates through improved processes, scalable solutions, reusable patterns, and mentorship of other consultants.

Responsibilities

• Analyze client and implementation team needs; deliver scalable solutions that meet both business and technical requirements.
• Lead discovery with agency stakeholders to understand current plan review processes, pain points and goals.
• Analyze an agency’s existing Civic Platform configuration – record types, workflows, custom fields and tables, standard choices, document types, Citizen Access settings and existing EMSE scripts – and translate it into a preliminary Digital Plan Room solution design.
• Design with a focus on user experience, performance, and maintainability.
• Produce clear solution design documents, configuration specifications and business-rules documentation that agency staff and teammates can act on.
• Collaborate with our engineering and product management teams to architect innovative plan review solutions that drive efficiency and standardization, acting as the voice of the customer through reproducible bug reports, well