Senior Construction Liability Claim Representative

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use only sections that have real content. We need to parse the posting. First, remove boilerplate: "Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise..." That's about the company; could be "About the role"? Actually "Who Are We?" is about company, not role. Could be considered "About the role"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map sections accordingly. We need to preserve all substantive info, not invent. Let's extract sections: - About the role / Who Are We? Could be "About the role" maybe includes description of company and role? The posting includes "Who Are We?" then "Compensation Overview", "What Is the Opportunity?" then "What Will You Do?" then "What Will Our Ideal Candidate Have?" then "What is a Must Have?" then "What is in It for You?" then "Employment Practices" etc. We need to map to headings: - About the role: maybe combine "Who Are We?" and "Compensation Overview"? But compensation overview is separate Pay section. Better: Use headings as they appear: "Who Are We?" could be "About the role". "Compensation Overview" -> Pay. "What Is the Opportunity?" -> maybe About the role? Actually it's description of role. Could be "About the role". But we already used that. Could use "Responsibilities" for "What Will You Do?". "Requirements" for "What Will Our Ideal Candidate Have?" and "What is a Must Have?" maybe combine. "Qualifications" maybe similar. "Skills" maybe part of ideal candidate. "Benefits" for "What is in It for You?". "Pay" for compensation overview and salary range. "Schedule" maybe not present; we should not create if not present. We must not create sections with filler like "commensurate with experience". Not present. We need to include Pay section only if posting states salary range etc. It does: "Compensation Overview ... Salary Range $85,600.00 - $141,200.00". Also mentions sign-on bonus, performance-based cash incentive awards. So Pay section should include that. Benefits section: includes health insurance, retirement, PTO, wellness program, volunteer encouragement. Schedule: not mentioned; do not include. Now we need to output HTML fragment with

headings and

• for lists,

  for prose. We must not repeat job title as heading (not given). No Job ID. We must preserve all substantive info; do not invent or summarize away detail. We need to convert lists to

  • . Identify bullet-like sentences. Let's extract content for each section. Section: About the role (maybe combine Who Are We? and What Is the Opportunity?). Who Are We? text: "Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it." What Is the Opportunity? text: "This role is eligible for a sign-on bonus. Under general supervision, the position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned Specialty Liability related Bodily Injury and Property Damage claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners. This job does not manage staff." We could combine these into About the role section. We need to output as

    paragraphs. Section: Pay (Compensation Overview). Content: "The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $85,600.00 - $141,200.00 Target Openings 1". Also mention sign-on bonus earlier? Actually sign-on bonus mentioned in What Is the Opportunity? but could also be part of Pay. We'll include it there. We need to preserve all details: include "Target Openings 1". Not a list. Section: Responsibilities (What Will You Do?). This is a long list of duties. We need to convert to

    • . Each sentence seems a duty. We'll split by sentences that start with a verb. Let's extract: "Directly handles assigned claims." "Provides quality customer service and ensures file quality and timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case." "Consults with Manager on use of Claim Coverage Counsel as needed." "Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential." "Interview witnesses and stakeholders; take necessary statements, as strategically appropriate." "Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators, and other experts." "Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation." "Maintains claim files and documents claim file activities in accordance with established procedures." "Utilizes evaluation documentation tools in accordance with department guidelines." "Proactively creates Claim File Analysis (CFA) by adhering to quality standards." "Utilizes diary management system to ensure that all claims are handled timely." "At required time intervals, evaluate liability and damages exposure." "Establishes and maintains proper indemnity and expense reserves." "Recommends appropriate cases for discussion at roundtable." "Attends and/or presents at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense." "Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others." "Develops and employs creative resolution strategies." "Prompt and proper disposition of all claims within delegated authority." "Negotiates disposition of claims with insureds and claimants or their legal representatives." "Recognizes and implements alternate means of resolution." "Manages litigated claims. Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers." "Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy." "Tracks and controls legal expenses to assure cost-effective resolution." "Effectively and efficiently manage both allocated and unallocated loss adjustment expenses." "Attends depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed." "Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options." "Recognizes cases, based on severity/ complexity protocols that should be transferred to another level of claim professional and refers on a timely basis." "Appropriately deals with information that is considered personal and confidential." "Fulfills specific service commitments made to certain accounts, as outlined in Special.Account Communication (SAC) instructions and inquiries from agents and brokers." "Represents the company as a technical resource; attends legal proceedings as needed, acts within established professional guidelines as well as applicable state laws." "Actively provides mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength." "Shares accountability with business partners to achieve and sustain quality results." "Evaluates all claims for recovery potential; directly handles recovery efforts and/or engage and directs Company resources for recovery efforts." "Perform other duties as assigned." We'll put each as
    • . Section: Requirements / Qualifications / Skills. The posting has "What Will Our Ideal Candidate Have?" and "What is a Must Have?". We need to decide headings. Could use "Requirements" for must-have, "Qualifications" for ideal candidate, "Skills" maybe separate. But we should not create thin sections. Perhaps combine into one "Requirements" section that includes both ideal candidate and must-have. However instruction: prefer a few substantive sections over many thin ones. So we could have "Requirements" covering both ideal candidate and must-have. But we also have "Skills" maybe separate? The ideal candidate list includes many skills. Could treat as "Skills". But we already have Responsibilities. Could have "Qualifications" for education/experience, "Skills" for abilities. However we risk many sections. Let's see content: What Will Our Ideal Candidate Have? list: - Bachelor's Degree. - 5 years business experience. - Advanced level knowledge and skill in claim and litigation. - Basic working level knowledge and skill in various business line products. - Strong negotiation and customer service skills. - Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills. - Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims. - Able to make independent decisions on most assigned cases without involvement of supervisor. - Openness to the ideas and expertise of others actively solicits input and shares ideas. - Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices. - Demonstrated coaching, influence and persuasion skills. - Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise. - Can adapt to and support cultural change. - Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information. - Analytical Thinking - Intermediate. - Judgment/Decision Making - Intermediate. - Communication - Intermediate. - Negotiation - Intermediate. - Insurance Contract. - Knowledge - Intermediate. - Principles of Investigation - Intermediate. - Value Determination - Intermediate. - Settlement Techniques - Intermediate. - Legal Knowledge - Intermediate. - Medical Knowledge - Intermediate. What is a Must Have?: - High School Diploma or GED. - 2 years of liability claim handling experience and/or comparable litigation claim experience. - In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. - Generally, License(s) are required to be obtained within three months of starting the job. We could create sections: "Qualifications" for education/experience (Bachelor's, 5 years experience, etc.) and "Skills" for the skill list (Analytical Thinking, etc.) and "Requirements" for must-have (HS diploma, 2 years experience, license). But that's three sections. Alternatively combine all into "Requirements". That would be a long list but okay. We need to use
      • for any list of duties/requirements/benefits. So we can make a big list. Let's decide: We'll have sections: - About the role (

        About the role

        ) with paragraphs from Who Are We? and What Is the Opportunity?. - Pay (

        Pay

        ) with paragraphs from Compensation Overview plus salary range and sign-on bonus maybe. - Responsibilities (

        Res