Senior Configuration Specilaist

Responsibilities

• Work within an Agile framework to iteratively configure and deploy SaaS solutions
• Engage in sprint planning, daily stand-ups, and retrospectives to ensure continuous improvement
• Rapidly translate customer needs into configurable solutions that align with best practice
• Partner with police and government agencies to understand their workflows and operational needs
• Analyze and model business processes using BPMN to document and optimize workflows
• Document and communicate configuration changes effectively across teams
• Conduct configuration testing and validation before deployment
• Create user guides and training materials for configured solutions
• Participate in customer training sessions and knowledge transfer
• Gather and incorporate customer feedback to enhance future configurations
• Collaborate cross-functionally with project management, product, and support teams to refine implementation processes
• Maintain up-to-date documentation of configurations, system settings, and best practices
• Identify, analyze, and resolve configuration-related issues in an Agile, iterative manner
• Ensure compliance with security, data integrity, and regulatory requirements

Qualifications

• Strong understanding of BPMN 2.0 (Business Process Model and Notation) with proven ability to model business processes effectively
• Proficient in JIRA, Confluence, and BPMN tools
• 1+ years of data analysis experience using SQL, Python, or other scripting languages
• Knowledgeable in data standardization, data mapping, and reporting
• Strong technical aptitude with ability to quickly learn new products and technical skills
• Excellent data sense with ability to identify patterns and understand central tendencies in both qualitative and quantitative data
• Strong problem-solving skills with keen attention to detail
• Enjoys working with data, testing assumptions, and conducting exploratory data analysis
• Familiarity with Agile methodologies including Scrum and Kanban
• Experience with iterative implementation processes
• 4+ years in technology/software implementation
• 4+ years in a SaaS environment, preferably with Enterprise customers
• Experience working with government agencies or law enforcement (preferred)
• 2+ years of consulting experience
• Strong customer service orientation
• Ability to interpret and communicate complex concepts clearly
• Ability to communicate concisely and persuasively with customers, product managers, and engineers
• Independent self-starter who enjoys taking on new challenges and running with them
• Thrives in collaborative, fast-paced environments
• Comfortable under pressure with high-stakes deadlines in a fast-paced environment
• Passionate about the Benchmark Analytics mission and improving outcomes in the public sector
• Bachelor’s degree preferred
• Ability to travel approximately 25% for customer meetings

Benefits

• Unlimited Paid Time Off
• Ability to work in a fully remote environment (must be based in the U.S. and willing to work in Central Time Zone)
• Summer Half-Day Fridays
• Freed Up Fridays during Spring, Fall, and Winter months to promote productivity and dedicated heads-down work time
• Medical, dental, and vision plan offerings along with 401(k)
• Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance
• Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance
• The satisfaction that comes with being part of a solution that has real impact in the world
• A diverse workforce and inclusive environment that embraces unique contributions and experiences
• An empowered culture that encourages creativity and professional growth

Pay

Estimated Annual Salary Range for this Role: $120k-$150k, based on experience and location