Senior Configuration Manager

Responsibilities

• Manage and maintain the ITSM Configuration Management Database (CMDB)—enterprise level.
• Document and track 100 percent of modifications using the established ITSM CMDB.
• Provide ITSM CMDB training to change coordinators/initiators.
• Create and manage all Configuration Management foundation documents.
• Conduct configuration audit/verification activities.
• Employ change management status accounting strategies.
• Conduct Change Ticket assessments.
• Conduct Post Implementation Reviews (PIRs).
• Gather all document Configuration Items (CIs) upon ticket completion.

Requirements

• U.S. Citizen and able to obtain/maintain a Public Trust clearance.
• Flexible to travel when necessary.
• Must have a Real ID and ability to obtain a U.S. Passport.

Qualifications

• Minimum of 8 years of relevant work experience with a BA/BS degree in Information Technology, Computer Science, Engineering Management or related discipline.
• Or a BA/BS degree with a minimum of 10 years of relevant work experience in Information Technology, Computer Science, Engineering Management or related discipline.
• Or an MA/MS degree in Information Technology, Computer Science, Engineering Management or related discipline, with 6 years of relevant experience.
• Or an AA/AS degree or high school diploma with 15 years of experience in Information Technology or a related field.

Skills

• Expert-level Knowledge Or Significant Hands-on Experience In Document the approval, deployment, and configuration of all Infrastructure system/service Configuration Items (CI) into the IT Service Management (ITSM) solution to establish system baseline(s) for the infrastructure pre-production and production environments.
• Ability to conduct configuration audit/verification activities.
• Ability to conduct Post Implementation Reviews (PIRs).
• Ability to gather all document Configuration Items (CIs) upon ticket completion.
• Ability to create and manage all Configuration Management foundation documents.
• Ability to conduct Change Ticket assessments.
• Ability to employ change management status accounting strategies.

Benefits

• We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages.
• Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.