Senior Configuration Management Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage Teamcenter user roles, permissions, groups, and account statuses.
• Create Teamcenter accounts for new hires and ensure timely access provisioning.
• Deactivate Teamcenter accounts for terminated or transitioned employees in compliance with security policies.
• Act as a sentinel for Teamcenter system health, proactively monitoring for outages, service disruptions, and performance issues.
• Cook up with internal IT teams and Siemens support to resolve system incidents and restore service.
• Serve as the primary liaison with Siemens for Teamcenter support and issue resolution.
• Cook up and participate in regular vendor meetings.
• Manage support cases, including case creation, tracking, escalation, and weekly status reviews.
• Monitor and manage Teamcenter workflows, with primary focus on Dispatcher-related processes.
• Reassign workflows as needed, particularly during user account changes or organizational transitions.
• Investigate, analyze, and resolve Teamcenter system and data-related issues.
• Explore root causes and implement sustainable solutions to prevent recurrence.
• Provide Tier II/III support for Teamcenter users, resolving data-related and functional issues.
• Deliver general “how-to” guidance, including document creation, interface usage, and best practices.
• Create, collaborate on, upload, and manage document and template statuses within Teamcenter.
• Act as owner for designated templates, including revision management and updates.
• Collaborate with cross-functional teams on Teamcenter design and development initiatives.
• Manage and fulfill AP-E requests related to Teamcenter functionality and enhancements.
• Support and execute data migration activities as part of system upgrades or projects.
• Test system updates and enhancements, provide go-live approvals, and support production releases.
• Explore and evaluate new Teamcenter capabilities to improve system performance, usability, and business value.

MINIMUM REQUIREMENTS

• Education & Training: Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field, or equivalent experience.
• Experience: 5+ years of experience administering Siemens Teamcenter in an enterprise environment.
• Experience: 5+ years of experience supporting Creo integration and engineering data management.
• Experience: 5+ years of experience with PLM system upgrades, data migrations, and enhancement testing.
• Skills/Experience: Strong communication skills with the ability to support both technical and non-technical users.
• Skills/Experience: Effective strong communication skills, written, oral, listening, technical writing.
• Skills/Experience: Effective interpersonal skills, including team building and collaboration.
• Skills/Experience: Self-motivated and possesses a demonstrated ability to handle multiple issues in a responsive and decisive manner.
• Skills/Experience: Detail-oriented, high energy, self-starter with the ability to drive the successful completion of projects within specified time frames.
• Skills/Experience: Proficiency with MS office Professional (Word, Excel, Access & PowerPoint).
• Skills/Experience: Strong written and oral communication skills required.
• Skills/Experience: Process and Team-oriented; able to work with a diverse workforce.
• Skills/Experience: Trustworthy, quick learning, innovative and reliable.