Senior Concessions Manager - Fenway Park

About the role

Aramark Sports & Entertainment is seeking a Senior Concessions Manager to oversee the day-to-day functions of the concession operation at Fenway Park, home to the Boston Red Sox. This position reports to and collaborates closely with the Division Manager of Concessions.

Responsibilities

• Use Aramark's coaching model to engage and develop team members to their fullest potential.
• Reward and recognize employees; ensure individual and team performance meets objectives and client expectations.
• Plan and lead daily team briefings; ensure safety and sanitation standards in all operations.
• Identify client needs, communicate operational progress, and maintain strong client relationships.
• Ensure completion and maintenance of P&L statements and SLV; deliver client and company financial targets.
• Adopt Aramark processes and systems; understand performance metrics, data, order, and inventory trends; educate teams on key levers to improve margins.
• Drive efficient operations, cost controls, and profit management; facilitate communications between client, internal departments, and vendors.
• Spend approximately 75% of time on the floor supervising the Concessions operation.
• Follow Operational Excellence fundamentals by meeting food and labor initiatives; ensure the team is trained and able to implement.
• Supervise Concessions team regarding production, quality, and control.
• Maintain a safe and healthy environment for clients, customers, and employees; follow all applicable policies, rules, and regulations.
• Lead the front of the house of the dining operation in conjunction with the Division Manager of Concessions.
• Plan, direct, and coordinate food service activities to deliver a finished product to the consumer.
• Closely supervise four Concessions Managers.

At Aramark, job duties may change or new ones may be assigned without formal notice to meet business commitments.

Requirements

• Minimum of 5 years of experience in a high-volume, multi-unit food service management role.
• Bachelor's degree or equivalent experience preferred.
• Strong interpersonal skills; experience managing in a unionized environment.
• Ability to maintain effective client and customer rapport for mutually beneficial business relationships.
• Ability to demonstrate excellent customer service using Aramark's standard service model.
• Ability to maintain an effective working relationship with other departments for a unified food service experience.
• Occasional lifting, carrying, pushing, and pulling up to 50 lb.
• Must be able to stand for extended periods of time.
• Must be able to work an event-based schedule, including weekends, evenings, and holidays, as required by business needs.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Work/life resources and paid days off, including parental leave and disability coverage.
• Retirement savings plans such as 401(k).

Benefits vary by location and are subject to legal requirements, employee eligibility, and where the employee lives and/or works. Learn more about Aramark benefits.

Pay

The salaried rate for this position is $75,000.00 to $95,000.00.