Senior Compliance Specialist

About the Role

The Senior Compliance Specialist serves as a Team Lead in the Compliance unit. This position is responsible for mentoring and coaching other Specialists and managing escalated cases that need intensive fact finding when there is a suspicion of fraudulent activity. Will report to the Process Improvement Manager with some demand for independent judgment.

Key Responsibilities

• Performs fact-finding on customer and child care provider related reports and within the required timeframe as defined by the Texas Workforce Commission
• Works alongside Workforce Solutions and the Texas Workforce Commission during all investigations
• Determines the cost of services while ineligible and begins the collections process
• Sets up and monitors Repayment Schedules and manages Warrant Hold List placements and balances
• Reports findings to CCA Management, Workforce Solutions and the Texas Workforce Commission using an automated database
• Responsible for mentoring and coaching existing Specialists who monitor casework
• Processes cases that have been identified as potential fraud and needs more intensive work
• Serves as the back up for case reading when necessary and assists with TWC exception reports
• Works closely with the Staff Trainer on identified training needs
• Systematically compiles and aggregates data from suspected fraud and recoupment cases and maintains current and historical data for easy manipulation with readiness to present to CCA Management, Workforce Solutions and the Texas Workforce Commission when necessary
• Conducts customer interviews onsite and off
• Other duties as assigned

Qualifications

• High School Diploma or GED required; Bachelor's Degree preferred
• Experience in eligibility determination, state and federal regulation interpretation, training in monitoring for contract compliance, mathematical accuracy, or internal control compliance
• Must have experience in all Microsoft Office Applications; advanced Microsoft Excel skills required
• Ability to effectively present information and strong analytical skills
• Ability to clearly present information in written or oral form; write clearly and effectively present ideas to document activities and to read and interpret a variety of written information
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must demonstrate attention to detail and ability to stay focused on task
• Must have ability to handle sensitive and confidential information
• Must promote a positive work environment
• Prompt and regular attendance required

Work Environment & Physical Demands

• Local travel required; must have reliable transportation, valid Texas driver's license, proof of liability insurance and driving record acceptable to CCG's automobile liability insurance carrier
• Will be required to travel to all contractor sites
• Work requires normal physical effort, visual attention, manual dexterity or coordination
• Any lifting restricted to items or children weighing less than 25 pounds
• Typical office environment

Internal & External Contacts

Position has daily contact with clients from the community at large and with local funders and Federal/State funding agencies. Position works closely with Senior Management and all levels of staff.

Benefits

• Paid Parental Leave
• 12 Company Holidays
• 401(k) match
• Paid Time Off
• Medical, Dental, Vision and more