Senior Compliance Analyst

About the role

The Sales and Marketing Compliance team drives and maintains internal and external compliance for the business and corporate policy as the company scales. The team develops and executes external audits to ensure sales and marketing activities comply with CMS guidelines and conducts investigations related to agent/agency activity. The Senior Compliance Analyst handles escalated and complex agent and agency investigations, recommends and assigns corrective actions, trains new compliance associates during high‑volume seasons, conducts quality‑assurance reviews, and serves as a resource on investigative approach, documentation standards, and escalation decisions. This position reports to the Sales & Marketing Compliance Manager.

Responsibilities

• Serve as a compliance investigator for escalated and complex case investigations, corrective‑action recommendations, and remediation activities related to sales and marketing.
• Communicate with internal and external partners to drive results, keeping key stakeholders informed of case status, emerging risk, and barriers to resolution.
• Draft and update complex compliance policies, procedures, and investigative job aids; recommend changes based on trends observed across cases and audits.
• Present case findings to an Agent Review Board in a clear and concise manner that enables quick, objective decision‑making.
• Act as a subject‑matter resource to Compliance Analysts on investigative methodology, evidence standards, documentation quality, and corrective‑action precedent.
• Identify trends across cases and recommend process, training, and system improvements that reduce investigation cycle time and pending case volume.
• Partner with cross‑functional teams—including Sales, Sales Operations, Legal, and Technology—to gather input, resolve issues, and support enhancements to the investigative workflow system.

Requirements

• Bachelor’s degree.
• 2+ years experience in a Medicare Advantage marketing, sales, or compliance role, including hands‑on experience conducting investigations.
• Attention to detail, organized and thorough with a desire for continuous process improvements.
• Self‑motivated with the ability to adapt to change quickly and a strong ability to problem‑solve.
• Initiative to organize work effectively and manage a high‑volume, mixed‑complexity caseload against defined turnaround times.
• Ability to critically assess information from multiple sources, reach a defensible conclusion, and recognize when a matter needs to be escalated.
• Demonstrated record of reliably delivering work and projects that meet defined objectives with limited day‑to‑day oversight.

Desired skills and experience

• Desire and flexibility to collaborate with co‑workers in a virtual environment as a team player.
• Experience conducting monitoring and auditing activities of TPMO’s.

Pay

Salary range: $58,000‑$96,000 per year. The listed range reflects the organization’s good‑faith expectation for compensation at the time of posting. Final base salary will consider qualifications, experience, unique skills, education, certifications, and the employee’s location.

Benefits

• Employer‑sponsored health, dental, and vision plan with low or no premium.
• Generous paid time off.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for all roles excluding Director and above.
• Commission eligibility for Sales roles.
• Parental leave program.
• 401(k) program.
• Additional benefits for full‑time employees.