Senior Complex Director, Excess

About the role

Join us as a Senior Complex Director to play your part in transforming the way we help customers manage risk. This role involves handling some of the largest and most complex Casualty claims in the industry, utilizing deep technical claims expertise to investigate, evaluate, and resolve claims.

Responsibilities

• Review coverage under Excess Commercial General liability and auto policies and participate in the investigation of the claim.
• Direct the litigation, attend mediations and trials, assess liability and damages, and recommend reserves.
• Present large value cases to senior management.
• Communicate with insureds, brokers, attorneys, and claimants with excellent customer service skills.
• Determine the scope and extent of available coverage.
• Investigate, evaluate, and disposition of new and existing third-party property and casualty claims.
• Prepare and execute investigation strategies identifying critical issues affecting liability, causation, and damages and assess risk transfer and contribution opportunities.
• Communicate and manage expectations with internal and external customers, including insureds, brokers, and underwriters.
• Document evaluation, thought process, and strategy.
• Utilize Alternative Dispute Resolution (ADR) as appropriate and necessary.
• Evaluate and budget litigation of each claim through discussions with counsel, vendors, and insureds.
• Establish clear ground rules to maintain financial control of budget and expenses with defense and coverage counsel.

Requirements

• 8+ years of Commercial/Industry claims experience preferred.
• Excellent communication ability (verbal/written) and strong negotiation skills.
• Advanced experience and capabilities in litigation claims management including ADR and mediation process.
• Experience attending and controlling claims - pre-suit, litigated and post-trial - at mediations, settlement conferences, etc.
• Property and Casualty adjusting licenses required and must be obtained within 6 months.
• J.D. helpful but not required.

Qualifications

• Interest in the potential for an upwardly mobile career path.

Skills

• Technical claims expertise.
• Litigation claims management.
• ADR and mediation process.
• Communication and negotiation skills.
• Customer service skills.
• Legal knowledge (J.D. helpful).

Benefits

• Base salary range varies based on location: $118,000 - $173,000 for New York, $125,000 - $173,000 for Chicago, and $136,000 - $170,000 for Boston.
• Eligible for a bonus in accordance with the terms of the applicable incentive plan.
• Comprehensive benefits package including health, wellbeing, financial security, and professional development.

Schedule

The position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: 2026 Benefits Overview.

Pay

• Base salary range varies based on location: $118,000 - $173,000 for New York, $125,000 - $173,000 for Chicago, and $136,000 - $170,000 for Boston.
• Eligible for a bonus in accordance with the terms of the applicable incentive plan.

Functional Area

CL - Claims

AIG

AIG is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. We are committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.