Senior Community Manager

About the role

We're looking for a Senior Community Manager to shape how millions of learners engage with Duolingo. You'll work with the Head of Community to build the community function from scratch, owning and leading day-to-day engagement across channels. You'll also build and maintain relationships with moderators, ambassadors, and superfans, and launch initiatives to grow participation and sentiment.

Responsibilities

• Own and lead day-to-day community operations
• Manage core community channels (e.g., Reddit, Discord)
• Drive daily engagement, conversation quality, and member experience
• Build and maintain strong relationships with moderators, ambassadors, and superfans
• Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo's signature tone
• Maintain community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement
• Launch initiatives that grow participation, sentiment, and long-term community value

Requirements

• Experience in community management for a consumer-facing brand, ideally at scale
• Proven experience growing and engaging online communities across multiple platforms (Reddit, Slack, Discord, etc.)
• Strong instincts for tone, voice, and the dynamics of internet culture
• Experience managing moderators, ambassadors, creators, or similar stakeholder groups
• Data-driven approach to decision-making, with comfort in interpreting qualitative and quantitative signals
• Excellent communication skills and the ability to collaborate cross-functionally
• Experience navigating complex community conversations and stewarding online reputation
• Active Duolingo user

Preferred Qualities

• Track record of building community programs of 1M+ members
• Experience with shifting sentiment, scaling, and building advocates through community programs and tactics
• Experience with international community management or scaling programs across cultures
• Excellence in both strategic planning and hands-on execution