Senior Community Manager - Affordable Housing

About Fairstead

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale. We believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders.

Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. We operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.

Responsibilities

• Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA), and Fair Credit Reporting Act.
• Remain compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook.
• Develop responses to regulatory agencies in coordination with the Compliance Department.
• Implement intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements.
• Prepare all site REAC reviews, clear EHS violations, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.
• Assist tenants with requests, questions, problems, and complaints.
• Monitor tenant and complex-wide arrears and litigation cases; attend monthly arrears meetings.
• Document lease violations and coordinate evictions.
• Direct collection of monthly rents and late fees, process applications, and pursue delinquencies through legal action and eviction.
• Monitor bad-debt write-offs.
• Alert staff of move-ins, move-outs, and emergencies.
• Supervise, direct, and monitor preventive, routine, and emergency maintenance/repairs and ensure compliance with all regulations.
• Consistently work to clear HPD (Housing Preservation and Development), ECB, and DOB violations.
• Coordinate vendor bids and contractor quotes.
• Conduct and document unit inspections; perform bi-annual walk-throughs with Building Superintendent.
• Create reports to ensure all buildings are properly maintained and building needs are appropriately noted, planned for, and addressed.
• Attend weekly construction meetings and provide updates on ongoing construction projects/unit renovations.
• Work with the construction team to avoid violations, inspections, and ensure necessary access.
• Prepare monthly financial cover sheets; attend monthly financial catch-up meetings and monitor budgets.
• Perform other related duties as required.

Qualifications

• 4 to 6 years of progressive management experience, including overseeing on-site teams across multiple properties within property management, senior housing, hospitality, retail, or related service-focused industries.
• Strong expertise in affordable housing compliance, holding a COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification.
• Bachelor’s degree preferred, or equivalent combination of extensive industry experience and professional certifications.
• A flexible, outgoing, authentic, and confident leadership style, well-suited for guiding diverse teams across multiple senior communities.
• Ability to thrive in an informal, collaborative, yet fast-paced environment, adapting quickly to shifting priorities and regulatory demands.
• Demonstrates an entrepreneurial mindset, continuously seeking new opportunities to improve operations, elevate resident satisfaction, and drive performance across multiple sites.
• Skilled at promoting internal growth, identifying talent, and helping build and strengthen community management teams.
• EIV (Enterprise Income Verification) proficiency, ensuring all HUD and LIHTC files across senior communities remain audit-ready.
• Experience with Yardi and RealPage, with the ability to support, train, and troubleshoot for site teams.
• TCS (Tax Credit Specialist) certification for management of LIHTC properties or ability to obtain.
• Excellent interpersonal skills with the ability to effectively communicate with a wide range of residents, staff, vendors, and stakeholders.
• Proficient in Microsoft Office Suite, with strong administrative and reporting capabilities.
• Proven ability to build strong relationships with team members, residents, service providers, and community partners—especially within senior populations.
• Demonstrated success in multi-tasking, prioritizing, and meeting tight deadlines in a multi-property environment.
• Proactive problem solver with the ability to identify issues in advance, investigate root causes, evaluate options, and drive team-aligned solutions.
• Strong time-management and prioritization skills; consistently meets deadlines and leverages opportunities to enhance operational performance.
• Continuously seeks new, productive, and innovative ways to make a positive impact across all assigned senior communities.

Benefits

• Generous employer contribution for Medical Insurance through Meritain Health.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12+ paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.