Senior Community Engagement Manager (Sickle Cell), MyHealthTeam

About the role

Swoop is a market leader in AI-driven, data-powered, and privacy-compliant healthcare engagement. We are expanding our platform to serve the sickle cell disease (SCD) community and are looking for a dedicated community manager to lead the launch of our new SCD community.

Responsibilities

• Launch and lead the SCD community as a visible, credible, and trusted presence from day one
• Shape discussion topics, norms, and member experiences that reflect the real and complex realities of living with SCD
• Welcome new members and help create an environment where people feel comfortable participating and sharing
• Foster meaningful engagement and support through thoughtful prompts, polls, Q&As, educational discussions, and storytelling opportunities
• Cultivate safe and supportive community experiences, moderate conversations, and navigate misinformation with nuance and education
• Surface member insights, recurring challenges, and emerging themes to internal partners
• Contribute ideas to improve how the Community, Email, Product, and Content experiences work together to better support members
• Manage a broader portfolio of health communities alongside your primary SCD focus
• Analyze engagement patterns and community trends to refine strategies and improve member connection
• Experiment thoughtfully with new engagement approaches while staying grounded in member needs and community safety

Qualifications

• 3+ years of experience building and managing online communities, patient communities, peer support spaces, or highly relationship-driven digital experiences
• Strong written and verbal communication skills with the ability to foster thoughtful, supportive, member-centered experiences
• A quick, empathetic, and thoughtful approach to member interactions
• Strong emotional intelligence and the ability to navigate sensitive conversations with care and professionalism
• Experience building trust with diverse communities and fostering inclusive participation
• Comfort collaborating cross-functionally with the Product, Content, Analytics, Marketing, and Community teams

Skills and Qualifications

• Deep, credible connection to the sickle cell disease community through professional work, sustained advocacy, caregiving, or lived experience
• Cultural fluency with the African American community and a nuanced understanding of the trust, stigma, and healthcare access dynamics specific to the SCD experience
• Experience in patient advocacy, public health, social work, behavioral health, caregiving, or online peer support
• Experience balancing community insights, empathy, and data-informed decision-making

Pay

The pay range for this role is $100,000 - $110,000 USD per year (Remote (United States))