Senior Communications Operations Manager - USDS

About the Team

The TikTok USDS JV Communications team serves as the strategic voice of the Joint Venture, articulating who we are and how we protect millions of Americans on the apps we operate. We turn complex data privacy, cybersecurity, software, trust and safety measures into clear, accessible stories that build trust with external and internal audiences. Working at the intersection of Security, Trust and Safety, Product, Legal, and Public Policy, we connect the dots to drive mission-critical narratives and initiatives that build our reputation.

About the Role

We’re looking for a detail-oriented, process-savvy senior Communications Project Manager to operationalize integrated comms plans across TikTok USDS Joint Venture initiatives. The ideal candidate is a skilled storyteller capable of simplifying complex topics into compelling and engaging messages. They have excellent organization and communication skills, and work well under tight deadlines. The Project Manager will be responsible for understanding intricate parts of the business and connecting those stories meaningfully for a range of diverse audiences. This role requires exceptional writing skills, attention to detail and organization, strategic foresight, and the ability to thrive under fast-paced deadlines completing high visibility work.

Responsibilities

• Orchestrate cross-functional comms plans, timelines, and approvals to keep initiatives on track.
• Own content operations: calendars, assets, and consistency across channels and programs.
• Coordinate stakeholders and vendors to deliver high-quality materials on schedule.
• Uphold governance: route reviews, ensure compliance, and maintain clear documentation.
• Track OKRs and report progress; surface risks and drive mitigation.
• Lead launch readiness and cadence execution across pre, during, and post-launch phases.
• Support executive and internal communications with clear briefs and updates.
• Improve tools, templates, and SOPs to streamline workflows and scale impact.
• Enable partners and audiences with concise, accessible materials and guidance.
• Manage and support various internal and external events including company-wide all hands, media events, and speaking opportunities.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Communications, Journalism, Public Relations, English, Marketing, or a related field.
• 5 years of experience in communications, project coordination, program management, operations, or a related role.
• Strong communication skills (written and verbal), including drafting briefs, status updates, and meeting notes for internal audiences.
• Strong writing and editing skills, with the ability to translate complex topics into clear, audience-appropriate messaging.
• Demonstrated ability to manage multiple workstreams at once, prioritize effectively, and deliver under tight timelines.
• Experience working cross-functionally with stakeholders (e.g., product, legal, security, policy, creative, and/or agency partners) to gather inputs and drive alignment.

Preferred Qualifications

• Experience supporting integrated communications planning (e.g., launch comms, executive comms, internal communications, campaigns, or events) in a fast-paced environment.
• Familiarity with building/using templates, SOPs, and approval workflows.
• Interest and exposure to technology topics such as data privacy, AI, cybersecurity, trust and safety, software/product launches, or public policy, and interest in learning these areas quickly.
• Experience tracking goals and performance, creating simple reporting dashboards, and surfacing risks, dependencies, and mitigation plans.
• Experience coordinating vendors/agencies and managing production timelines for high-quality deliverables.

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps, and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect — and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy — a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.

Pay

The base salary range for this position in the selected city is $117,334 - $211,112 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits

• Day one access to medical, dental, and vision insurance.
• 401(k) savings plan with company match.
• Paid parental leave.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• 10 paid holidays per year.
• 10 paid sick days per year.
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

Schedule

This role requires a fully in-person schedule up to 5 days a week.