Senior Commercial Underwriting Manager - Jacksonville, FL

What You’ll Do

• Lead day-to-day management of underwriting commercial programs and operational initiatives.
• Oversee workflow execution, process improvement efforts, and service delivery standards.
• Monitor program performance metrics and identify opportunities for operational enhancement.
• Support implementation of new initiatives, products, and business strategies.
• Ensure projects and deliverables are completed efficiently and aligned with organizational goals.

What You’ll Do

• Oversee the end-to-end evaluation of targeted new and renewal commercial business, ensuring compliance with established risk appetites.
• Collaborate with actuarial, claims, and product teams to design, launch, and refine commercial coverage forms and product offerings.
• Identify areas of concern regarding loss ratios and risk trends, applying strategic remediation.

Pricing Strategy & Execution

• Develop, implement, and monitor pricing models, tools, and methodologies to ensure competitive yet profitable rates across all segments.
• Review terms, and conditions for high-value and complex accounts.
• Monitor competitive landscape and legislative/regulatory changes to adjust pricing strategies and product guidelines proactively.

Team Leadership & Development

• Manage and mentor small commercial underwriting operations and product management team.
• Foster a collaborative, accountable, and high-performing work environment.
• Provide coaching, performance feedback, and professional development support.
• Help establish priorities, allocate resources, and improve team effectiveness.

Cross-Functional Collaboration

• Partner with leadership, claims, operations, compliance, analytics, and distribution teams to support business objectives.
• Cook up communication, execution, and customer experience.
• Aid with vendor, agency, and partner relationships as needed.
• Support strategic initiatives and operational planning efforts.

Process Improvement & Business Support

• Identify opportunities to streamline workflows and improve operational efficiency.
• Assist in developing reporting, tracking, and performance management tools.
• Support change management and continuous improvement initiatives.
• Help ensure compliance with company standards, regulatory requirements, and internal processes.