Senior Collector

About the role

The Senior Collector is responsible for collecting past-due contract payments and fees through established collection procedures while maintaining respectful, professional, and compliant communication with customers. This role plays a critical part in managing delinquency risk, forecasting portfolio performance, and determining appropriate escalation actions.

Responsibilities

• Maintain a working knowledge of financing contract types, including loans, leases, and purchase orders.
• Attempt daily contact on all assigned contracts, with priority accounts worked each day as defined by management.
• Communicate with customers via phone, letters, emails, and text messages in accordance with established procedures.
• Escalate delinquent accounts through the collection process in a timely and compliant manner.
• Negotiate past-due fees within assigned approval authority guidelines.
• Project monthly delinquency for assigned contracts and provide visibility into expected portfolio performance.
• Process payments received over the phone by accurately entering them into the system for posting.
• Evaluate account collectability and recommend transfer to Recovery or Legal when appropriate.

Requirements for Success

• Bachelor’s degree from a four-year college or university OR One to three years of related collections experience and/or training OR An equivalent combination of education and experience.
• Strong verbal and written communication skills with excellent telephone etiquette.
• Effective listening skills and the ability to communicate professionally with customers.
• Highly organized with strong attention to detail.
• Self-motivated with the ability to manage daily priorities independently.
• Proficient computer skills, including experience with contract management systems and Microsoft Office.

Conditions of Employment

• Must be able to pass a criminal background & credit check.

Pay

Pay Range: USD $42,061.00 - USD $64,465.00 /Yr.